Service Expert (Home Appliance Products)

Job Description

Title: Service Expert (Home Appliance Products)

Company Name: Akij Resources

Vacancy: 5

Age: 28 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Diploma
• Higher Secondary

• At least 5 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Age 28 to 35 years
• Only Male

• To provide nationwide aftersales service of Gas Stove, Rice Cooker, Electric Iron, Electric Kettle, Pressure Cooker, Induction & Infrared Cooker, Geyser Products.

• We are seeking candidates with relevant experience for this position. Applicants without matching experience are discouraged from applying.

• Attend assigned customer service calls and provide effective solutions.

• Reduce work pending, repeated service, average time of work done.

• Ensure all service works done by 48 hours.

• Communicate any service delays or issues with the relevant team promptly.

• Improve the quality and reliability of service work.

• Minimize unnecessary service-related expenses.

• Focus on repairing parts instead of replacing parts when possible.

• Maintain proper documentation of each service job.

• Follow safety standards and company guidelines during all service activities.

• Provide feedback to the team to help improve product quality and design.

• Keep tools and equipment in good working condition.

• Always maintain a well-managed, professional appearance and grooming standard during service visits.

• Increase customer satisfaction and support brand value through quality service.

• T/A,Mobile bill,Provident fund,Gratuity,Insurance,Profit share
• Salary Review: Yearly
• Festival Bonus: 2

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