Service Technician

Job Description

Title: Service Technician

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 3

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 - 35000 (Monthly)

Experience: --

Published: 2026-07-27

Application Deadline: 2026-08-15

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Attend customer service calls, SR received & solutions and assigned jobs as per departmental instruction.

• Diagnose faults and perform troubleshooting of:

  • ESS (Energy Storage Systems)

  • Solar Inverters

  • Lithium-ion Battery

  • Sodium-ion Battery

  • Lead Acid Battery

• Perform internal circuit inspection, repair, replacement, soldering and maintenance of power electronics boards and components.

• Conduct installation support, commissioning, preventive maintenance, and after-sales technical service.

• Identify product problems accurately and provide effective technical solutions to customers.

• Ensure quick resolution of service issues to reduce pending jobs, repeated service and service turnaround time.

• Provide technical support to sales teams, dealers, distributors and channel partners for business development.

• Maintain proper service reports, troubleshooting records and warranty documentation.

• Notify concerned departments regarding major technical issues, recurring faults, or service interruptions in a timely manner.

• Increase service efficiency through remote support, over-phone troubleshooting and repair without spare replacement whenever possible.

• Ensure proper handling, charging, testing, balancing and safety procedures for battery systems.

• Follow electrical safety standards, organizational policies and service SOP during all service operations.

• Collaborate and communicate effectively with internal departments and external stakeholders when necessary.

• Support R&D and quality improvement activities by providing field feedback and technical observations.