Service Engineer, Technical Service Department

Job Description

Title: Service Engineer, Technical Service Department

Company Name: CS Lab Limited

Vacancy: 02

Age: 23 to 35 years

Job Location: Dhaka

Salary: Tk. 18000 - 35000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Engineering Firms, Pharmaceutical/Medicine Companies, Indenting Firm, Medical Equipment, HVAC System

• Bachelor of Science (BSc) in Electrical & Electronic Engineering, Instrumentation Engineering
• Bachelor in Engineering (BEngg)
• Diploma in Engineering in Electrical & Electronic Engineering

• 1 to 5 years
• The applicants should have experience in the following business area(s): Engineering Firms, Pharmaceutical/Medicine Companies, Indenting Firm, Medical Equipment, HVAC System

• Age 23 to 35 years

Direct experience in the service, repair, and maintenance of Pharmaceutical, Medical, Biomedical, and Research instruments will be highly preferable.

JOB CONTEXT

CS Lab Limited is a leading provider of high-tier calibration, testing, and validation services. As our Equipment Service & Maintenance Department expands, we are seeking a highly competent, detail-oriented Service Engineer.

The successful candidate will serve as a technical expert responsible for ensuring that both client-owned equipment and internal calibration asset operate at peak performance and strictly adhere to international regulatory standards.

This role requires an excellent blend of electrical/electronic/ instrumentation/mechanical troubleshooting skills, compliance knowledge, and customer-facing professionalism.

JOB RESPONSIBILITIES

1. Repair and Technical Troubleshooting

• Diagnose complex Pharmaceutical, Medical, Biomedical, and Research oriented electro-mechanical, pneumatic, and software-related faults in analytical instruments, thermal equipment, and electrotechnical systems.

• Execute component-level repairs, parts replacement, and system re-calibrations to minimize equipment downtime.

• Issue rapid-response field support for critical asset breakdowns at customer sites.

2. Preventative & Routine Maintenance

• Perform scheduled preventative maintenance (PM) routines according to manufacturer specifications and internal Standard Operating Procedures (SOPs).

• Clean, lubricate, opti-align, and execute firmware updates on multi-disciplinary calibration and test units.

• Maintain complete maintenance logs to track the health and lifecycle of client assets.

4. Installation and Commissioning

• Lead the unboxing, physical setup, leveling, and initial configuration of newly acquired or customer-supplied laboratory and industrial instruments.

• Verify facility readiness (utilities, environmental conditions, and space parameters) prior to instrument deployment.

• Provide comprehensive user training to clients regarding basic operations, safety measures, and daily care protocols.

. IQ/OQ Performance & Validation

• Draft, execute, and document formal Installation Qualification (IQ) and Operational Qualification (OQ) protocols.

• Conduct strict challenge tests and parameter verifications to prove equipment performs consistently within defined specification limits.

• Compile comprehensive, audit-ready validation reports and data packages for regulatory compliance (e.g., FDA, NABL, ISO).

5. Documentation & Quality Compliance

• Maintain absolute compliance with the company’s Integrated Management System (IMS) including ISO 9001, ISO 17025, and ISO 17020 clauses.

• Complete all field service reports, service worksheets, and spill log acknowledgments accurately before leaving work sites.

• Coordinate closely with the Quality Manager to address any equipment-related non-conformance (NCs).

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

As per company policy.