Senior Reservation Officer

Job Description

Title: Senior Reservation Officer

Company Name: Skylink Air

Vacancy: --

Age: 25 to 40 years

Job Location: Dhaka

Salary: Tk. 40000 - 50000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup

• Age 25 to 40 years

Applicants should have experience in Airline Ticketing and Reservation, Travel Agency Operations, Flight Booking, Reissuance and Cancellation, and Fare Calculation and Ticketing Rules. Strong knowledge of GDS systems (Amadeus, Sabre or Galileo) is required.

Candidates must have a good understanding of airline policies, fare rules and routing, and the ability to handle complex itineraries and urgent bookings.

Strong communication skills in English and Bangla are essential along with excellent customer service and problem-solving abilities.

Applicants should be able to work under pressure, meet deadlines, and possess good negotiation and multitasking skills. Professional computer skills in MS Word, Excel and email communication are required.

Job Description:

Skylink Airways is a growing travel and tourism company based in Dhaka. We are looking for a skilled and experienced Senior Reservation Officer who will be responsible for managing airline reservations, ensuring accurate ticketing and delivering excellent customer service.

Key Responsibilities:

• Handle flight reservations, ticket issuance, reissuance and cancellations

• Use GDS systems (Amadeus, Sabre or Galileo) efficiently for booking and ticketing

• Prepare accurate fare quotations and suggest best travel options

• Manage complex travel itineraries for individual and corporate clients

• Maintain up-to-date knowledge of airline rules, policies and promotions

• Assist clients with travel-related queries and provide professional support

• Ensure timely follow-up and confirmation of bookings

• Resolve customer issues and complaints effectively

• Coordinate with airlines and vendors when required

• Maintain proper records of bookings and transactions

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Best work environment