Senior Manager - Service and Operation

Job Description

Title: Senior Manager - Service and Operation

Company Name: EduTune Learning Technologies Limited

Vacancy: 2

Age: At least 32 years

Job Location: Khulna, Dhaka (Kawran Bazar)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Educational Technology (Edtech) Startup

• Bachelor of Education (B.Ed)
• Master of Education (M.Ed)
• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Educational Technology (Edtech) Startup

• Age At least 32 years

EduTune Learning Technologies Limited (ELTL) is a leading e-Learning platform in Bangladesh dedicated to enhancing children’s mathematical, linguistic, creative, and technical skills. Our mission is to ensure quality education and prepare the next generation with the knowledge and abilities needed to succeed in the Fourth Industrial Revolution (4IR).

We are seeking young, dynamic, and energetic Senior Manager in our Operation department who will lead and optimize the company’s daily operations, driving efficiency and data-driven decision-making. Key responsibilities includes:

• Managing cross-functional teams (tele sales, marketing, academics, product), implementing projects, monitoring KPIs/OKRs, improving business processes, and contributing to strategic planning alongside the CEO.

• Oversee daily operations and ensure seamless service delivery.

• Develop and implement operational policies, procedures, and best practices.

• Manage, mentor, and guide operations teams to enhance performance and productivity.

• Coordinate with Sales, Marketing, HR, and Finance to ensure aligned processes.

• Monitor operational metrics, prepare reports, and provide insights to senior management.

• Identify process gaps and implement solutions for continuous improvement.

• Handle escalations and ensure high levels of student/customer satisfaction.

• Plan resource allocation, workflow scheduling, and operational budgeting.

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Supportive, friendly, and respectful workplace

• Evening snacks

• Others benefit as per company policy