Senior IT Manager
Job Description
Title: Senior IT Manager
Company Name: International Rescue Committee (IRC)
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Bachelor's and/or Master's Degree
∎ Concentration / Major: Computer Science & Engineering and/or equivalent in relevant field.
∎ Certification: A+, CCNA, ITIL, PMP, MCSE or similar certifications preferred
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ Work Location: IRC-Bangladesh, Cox`s Bazar Office with visits to field offices as needed
∎ Reporting To: Deputy Director of Operations
∎ Department: Operations
∎ Expected Start Date: At Earliest
∎ Contract length: One Year (with possibility of extension subject to funding, program needs and performance of incumbent)
Job Responsibilities:
∎ Work in collaboration with the Regional IT Lead and the DDO to manage information technology and computers systems in all offices where IRC operates in the Country Program
∎ Interact with all business units in the Country Program, including the Programs department, the Operations units and field offices to ensure understanding of business needs and ensure that efficient support is delivered
∎ Work with and coordinate the tasks of other field office IT staff members to ensure timely delivery of IT project activities and resolution of IT issues
∎ Conduct meaningful training sessions to ensure that staff members possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC including the roll out of the ERP system
∎ Manage installation, configuration, maintenance, repair, security and IT documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment following IT standards and procedures
∎ In consultation with the Regional IT Lead, champion IT projects initiated by IRC HQ/IT. Test and evaluate new technologies that will improve IT support processes in country and region;
∎ Work with the Regional IT Lead, the IRC Network Operations Center (NOC) and Internet Service provider to ensure that offices are connected to Internet at all times and that all users are connected to the LAN and have access to Internet
∎ Work with the Country/Regional IT Lead and the IRC Network Operations Center (NOC) to deploy and maintain Servers and Active Directory and domain services at the Country level, including management of AD computers and users' accounts, DNS, DHCP, centralized computers updating and patching and GPO management
∎ Manage vendors' contracts and agreements, and follow up on timely payment of vendors' bills with relevant IRC departments. Participate in tender processes and vendors' evaluation and selections by providing IT specifications that follow IRC IT Standard
∎ Help ensure successful implementation of IRC IT global initiatives and uphold the IRC IT Acceptable Use Policy
∎ Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
∎ Continually research the local Bangladesh market to ensure that IRC gets the best quality product in-line with IRC standards, feedback to be given to supply chain to ensure supplier files are developed and updated for IT suppliers
∎ Perform other duties as directed by the Deputy Director of Operations
Additional Requirements:
∎ At least 5 years' experience in IT Service Management
∎ Excellent proficiency in supporting industry standard IT infrastructure and applications
∎ Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
∎ Experience in Virtualization technologies using VMware
∎ Background in networking technologies using Cisco and/or Cyberoam
∎ Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
∎ Familiarity in server and endpoint updating and patching methodologies
∎ Good technical writing/documentation skills
∎ Experience in providing support in an environment that implements ERP is an advantage
∎ Ability to work harmoniously with other staff members in cross cultural contexts
∎ Excellent verbal communication and report-writing skills with the ability to convey information effectively in English
∎ Customer & client centered and service oriented mind & attitude, and ability to work under stress and carefully carry out instructions
∎ Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution
Salary:
∎ Competitive Base Pay
Compensation & Other Benefits:
∎ Fringe Benefits (Health and Group Life Insurance + Bonus+ Leaves Entitlements + Housing Allowance + Gratuity) As per IRC National Pay Scale in Bangladesh
Application Deadline: September 25, 2019
Company Information:
∎ International Rescue Committee (IRC)
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.
Category: IT/Telecommunication
