Senior Executive - Warranty

Job Description

Title: Senior Executive - Warranty

Company Name: Runner Group

Vacancy: 1

Age: 26 to 32 years

Job Location: Gazipur (Tongi)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Motor Vehicle body manufacturer, Motor Workshop, Fuel/Petroleum

• Bachelor of Science (BSc) in Mechanical Engineering
• Islamic University of Technology,Khulna University of Engineering and Technology,Rajshahi University of Engineering and Technology students will get preference

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Motor Vehicle body manufacturer, Motor Workshop, Fuel/Petroleum

• Age 26 to 32 years
• Only Female

• Bachelor's degree in Engineering, Business Administration, or a related field.

• 3–5 years of experience in warranty, after-sales service, quality assurance, or technical support.

• Strong analytical and problem-solving skills.

• Knowledge of warranty claim processes and root cause analysis (RCA).

• Proficiency in Microsoft Excel, reporting, and ERP systems.

• Good communication and stakeholder management skills.

• Willingness to travel for field inspections and dealer visits.

• Ability to work independently and manage multiple tasks effectively.

• Attention to detail and strong documentation skills.

• Conduct field inspections to investigate product and service-related issues.

• Perform root cause analysis (RCA) on failed parts and identify corrective actions.

• Process and submit warranty claims accurately and within stipulated timelines.

• Review and verify warranty claims submitted by dealers to ensure compliance with company policies.

• Coordinate with dealers, service centers, and internal departments regarding warranty-related matters.

• Conduct quarterly audits of warranty failed parts and prepare audit findings reports.

• Monitor warranty performance trends and recommend improvement initiatives.

• Prepare and maintain monthly warranty data, reports, and performance summaries.

• Analyze warranty claim data to identify recurring failures and quality concerns.

• Ensure proper documentation and record-keeping of warranty claims, inspections, and audit reports.

• Provide technical and procedural support to dealers on warranty claim processing.

• Follow up on pending warranty cases and ensure timely resolution.

• Support quality improvement and customer satisfaction initiatives through effective warranty management.

• T/A,Provident fund,Tour allowance,Mobile bill,Performance bonus,Insurance,Profit share
• Lunch Facilities: Partially Subsidize
• Attractive salary package as per company policy.
• Festival bonuses, provident fund, gratuity & other benefits.
• Friendly and professional working environment.