Senior Executive, Customer Relation

Job Description

Title: Senior Executive, Customer Relation

Company Name: SWISH.GLOBAL

Vacancy: --

Age: At most 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years

• Bachelor of Business Administration (BBA)

• Candidates who have previous working experience with CRM software will get preference and IELTS/TOFEL/GMAT will create additional value.

• 2 to 5 years

• Age At most 35 years

• Answer quires of customers through receiving call at hotline number and deliver product features, explain product quality, price details and other details to enforce sales. 
• Meet monthly sales target through generating new customers from hotline and regularly follow-up previous customers.
• Take feedback from customers about product after purchase and service after claim warranty from swish
• Convince Potential Customers from Query and old customer followup to influence them to visit showroom
• Ability to establish the strong brand image of swish at customers mind
• Handel complains of customers at hotline in a proficient way and make sure negativity of customers turned into positive vibe about SWISH brand.
• Receive service requisition at hotline and convey service request to customer support team along with adequate follow up regarding customers feedback about swish service.
• Convey potential leads from online to visit our showroom and tag with business development team.
•  Take appointments from Architects through making cold call and distribute to business development team.
• Build a bridge between sales, business development and creative team through delivering information.
•  Follow-up visitors regularly and Customers after purchasing products from our showroom and note down customers’ feedback.
•  Visit Architect firms or company with business development team if there is any necessity.
•  Attend fair and different campaigns organized by SWISH.
• Keeping customers updated on the latest products in order to increase sales.
•  Maintain a positive attitude focused on customer satisfaction.