Senior Executive- CRM

Job Description

Title: Senior Executive- CRM

Company Name: Bureau Veritas Consumer Products Services (Bangladesh) Ltd.

Vacancy: 1

Age: 25 to 30 years

Job Location: Dhaka (Baridhara)

Salary: --

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Multinational Companies, Buying House

• 2 to 4 years
• The applicants should have experience in the following business area(s): Multinational Companies, Buying House

• Age 25 to 30 years
• Only Male

• Identifying vendor/client requirements and work with operation to support the growth.

• Analyze competition and business trends to support BD and business growth.

• Provide regular interface with customers to ensure the highest level of customer satisfaction

• Maintain and build relationships with key clients and their vendors.

• Create a strong bridge between the customer and the lab to deliver smooth service.

• Responding to client communications or queries.

• CRM assigned accounts service delivery must be maintained, and zero customer complaints in terms of service delivery.

• Share the feedback of customers during the Management meeting.

• Plan/schedule visits for respective customers/clients based on client demand.

• Liaise with respective clients/vendors for product line development and service innovation.

• Monthly/quarterly client engagement and performance evaluation sharing process

• Client seminar organization.

• Work with Global KAM and Asia KAM to sustain and grow clients.

• Organized technical and client seminars based on need and demand as part of the engagement process.

• Support to meet budget and sustain the base.

• Share market intelligence with BD and management and drive the market share and client growth.

• Develop a strong brand image with key accounts through service delivery.