Senior Executive / Assistant Manager - Reservation & Ticketing (OTA- Finlay Travels)
Job Description
Title: Senior Executive / Assistant Manager - Reservation & Ticketing (OTA- Finlay Travels)
Company Name: JF (Bangladesh) Limited
Vacancy: 02
Age: 25 to 35 years
Job Location: Chattogram
Salary: Negotiable
Experience:
- 5 to 7 years
- The applicants should have experience in the following business area(s): Airline, Travel Agent
Published: 2025-09-17
Application Deadline: 2025-09-24
Education:
- Bachelor of Business Administration (BBA) in Marketing
Requirements:
- 5 to 7 years
- The applicants should have experience in the following business area(s): Airline, Travel Agent
Skills Required: Customer Service,GDS expert,online travel agency,Team Leadership,Teamwork
Additional Requirements:
- Age 25 to 35 years
Responsibilities & Context:
Responsibilities:
Lead and manage Reservation & Ticketing team.
Identify customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.
Supervise and ensure efficient handling of all reservation-related email correspondence.
Keep travel advisories up-to-date for international bookings and share them with customers.
Collaborate with cross-functional teams to resolve any issues or challenges promptly and effectively.
Monitor and maintain high standards in call handling and email response practices.
Ensure the team meets qualitative and quantitative targets, focusing on customer satisfaction.
Provide regular reports to senior management with detailed updates on the department’s performance.
Take an active role in the development and implementation of customer support strategies.
Oversee the full booking process, ensuring accuracy and efficiency at each stage.
Manage and train the team on re-issuing, re-validating, refunding, and upgrading tickets.
Ensure team proficiency in operating GDS systems (Galileo, Sabre, Amadeus) and other relevant systems.
Manage end-to-end booking procedures, including the creation, modification, cancellation, and issuance of tickets.
Continuously improve the team`s skills and knowledge by providing training and mentorship.
Perform additional duties assigned by management to support company growth.
Job Other Benifits:
- Mobile bill
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.02% |
| University of Chittagong | 8.20% |
| International Islamic University, Chittagong | 4.37% |
| Premier University, Chittagong | 3.28% |
| 2.73% | |
| North South University | 2.73% |
| Port City International University | 2.19% |
| International Islamic University Chittagong | 2.19% |
| East Delta University, Chittagong | 1.64% |
| Premier University | 1.64% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 43.17% |
| 31-35 | 34.97% |
| 36-40 | 10.93% |
| 40+ | 8.20% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 11.54% |
| 20K-30K | 37.36% |
| 30K-40K | 18.68% |
| 40K-50K | 14.29% |
| 50K+ | 18.13% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 16.39% |
| 0.1 - 1 years | 6.01% |
| 1.1 - 3 years | 13.66% |
| 3.1 - 5 years | 18.58% |
| 5+ years | 45.36% |
