Senior Executive / Assistant Manager - Reservation & Ticketing (OTA- Finlay Travels)

Job Description

Title: Senior Executive / Assistant Manager - Reservation & Ticketing (OTA- Finlay Travels)

Company Name: JF (Bangladesh) Limited

Vacancy: 02

Age: 25 to 35 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent

• Bachelor of Business Administration (BBA) in Marketing

• 5 to 7 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent

• Age 25 to 35 years

Responsibilities:

• Lead and manage Reservation & Ticketing team.

• Identify customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.

• Supervise and ensure efficient handling of all reservation-related email correspondence.

• Keep travel advisories up-to-date for international bookings and share them with customers.

• Collaborate with cross-functional teams to resolve any issues or challenges promptly and effectively.

• Monitor and maintain high standards in call handling and email response practices.

• Ensure the team meets qualitative and quantitative targets, focusing on customer satisfaction.

• Provide regular reports to senior management with detailed updates on the department’s performance.

• Take an active role in the development and implementation of customer support strategies.

• Oversee the full booking process, ensuring accuracy and efficiency at each stage.

• Manage and train the team on re-issuing, re-validating, refunding, and upgrading tickets.

• Ensure team proficiency in operating GDS systems (Galileo, Sabre, Amadeus) and other relevant systems.

• Manage end-to-end booking procedures, including the creation, modification, cancellation, and issuance of tickets.

• Continuously improve the team`s skills and knowledge by providing training and mentorship.

• Perform additional duties assigned by management to support company growth.

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2