Sales Operations Executive (Singapore Airlines)

Job Description

Title: Sales Operations Executive (Singapore Airlines)

Company Name: Saimon Global Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 25000 - 35000 (Monthly)

Experience: --

Published: 2026-08-23

Application Deadline: 2026-09-06

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Summary

We are looking for a Sales Operations Executive to support travel agents, corporate clients, and customers with flight reservations, ticketing, after-sales service, and other travel-related enquiries.

The role will also involve supporting the sales team, handling customer enquiries, and ensuring smooth and professional service to our customers and travel partners.

Key Responsibilities

• Handle flight reservations and ticketing requests through counter, phone, email, and other customer service channels.

• Assist travel agents, corporate clients, passengers, and the internal Sales team with booking and ticketing-related queries.

• Manage booking changes, cancellations, refunds, reissues, revalidation, seat requests, name corrections, and other after-sales requirements in accordance with company policies.

• Handle fare and ticketing enquiries and provide accurate information based on applicable fare rules, ticketing conditions, and company procedures.

• Support customers and travel agents with NDC booking and servicing queries.

• Review upcoming flight bookings and assist with pre-flight arrangements, including schedule changes, re-accommodation, and other booking-related requirements.

• Communicate with customers and travel agents regarding schedule changes, booking status, rebooking options, and required procedures.

• Coordinate with internal departments, airlines, and relevant stakeholders to resolve complex reservation, ticketing, and customer service cases within the required timeframe.

• Coordinate special service requests, including wheelchair assistance, medical cases, and unaccompanied minor services, ensuring all required documentation and follow-ups are completed.

• Support group and corporate bookings, including post-sales servicing, documentation, booking performance tracking, and materialization where applicable.

• Assist with the administration and issuance of Letters of Guarantee, where applicable.

• Attend to walk-in customers at the Singapore Airlines Service Centre and provide suitable travel solutions based on their requirements.

• Identify and support sales opportunities while maintaining a high standard of customer service.

• Maintain accurate booking and customer records and ensure timely follow-up on outstanding requests and cases.

• Build and maintain professional relationships with travel agents, corporate clients, passengers, and internal stakeholders.

• Ensure all reservation, ticketing, documentation, and customer service activities are handled in compliance with company policies, procedures, and applicable airline requirements.

• Weekly 2 holidays,Provident fund,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Staff Travel benefits