Executive, Reservation & Ticketing

Job Description

Title: Executive, Reservation & Ticketing

Company Name: Saimon Global Ltd.

Vacancy: 1

Age: 24 to 32 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator

• Bachelor/Honors

• 2 to 4 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator

• Age 24 to 32 years

• Proven experience in reservation and ticketing, with a strong background in the hospitality and travel industries.

• Solid customer service expertise, ensuring high levels of client satisfaction and repeat business.

• Excellent written and verbal communication skills, with the ability to engage effectively with diverse clients and team members.

• Strong multi-tasking and time management abilities, capable of prioritizing tasks in fast-paced, deadline-driven environments.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.), with the ability to create reports, manage communications, and handle administrative tasks efficiently.

• Accurate and detail-oriented with data entry experience, ensuring reliable and organized record-keeping.

• Assisting and advising customers in selecting from a variety of travel options.

• Making reservations based on customers’ specific requirements and budgetary allowances.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Resolving any issues that may arise with bookings or reservations.

• Selling and promoting reservation services

• Answering customer inquiries about the reservation process.

• Upselling, when appropriate, by informing customers of additional services or special packages such as tour tickets, travel insurance, or upgraded seats/accommodations.

• Providing support to customers who need to amend or cancel a reservation.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2