RMA Customer Care Executive
Job Description
Title: RMA Customer Care Executive
Company Name: Global Brand PLC
Vacancy: 02
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Published: 2025-10-20
Application Deadline: 2025-11-19
Education:
- Bachelor/Honors
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Skills Required: Customer Handling,Good English communication skills (verbal and Written),Good Ms office and Emailing skill,Multiple customer order follow up,Problem solving and multi tasking skill
Additional Requirements:
Basic technical understanding of hardware/ICT products is a plus.
Ability to handle multiple tasks concurrently and meet deadlines.
Responsibilities & Context:
- Receive and process RMA requests from customers: logging product returns, verifying warranty/terms, generating RMA numbers.
- Coordinate with service centers / engineers to ensure the returned units are collected, repaired/replaced and dispatched in a timely manner.
- Communicate proactively with customers: provide status updates, answer queries, manage expectations.
- Maintain accurate records of RMA requests, product serials, status updates, repair logs, replacement units.
- Liaise with sales and logistics teams to manage stock of replacement units or refurbished products.
- Monitor metrics: number of RMAs processed, turnaround time, customer satisfaction, cost of returns.
- Identify recurring issues (product faults, logistic delays) and work with Quality Assurance or suppliers to drive improvements.
- Ensure compliance with company policies and warranty terms.
- Provide periodic reports to management on RMA activity, trends and service performance.
Job Other Benifits:
- T/A,Mobile bill,Profit share,Insurance,Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.45% |
| University of Dhaka | 2.55% |
| East West University | 2.55% |
| Daffodil International University (DIU) | 2.18% |
| World University of Bangladesh | 2.18% |
| Green University of Bangladesh | 2.18% |
| University of Liberal Arts Bangladesh | 1.82% |
| Northern University Bangladesh | 1.45% |
| Independent University, Bangladesh | 1.45% |
| North South University | 1.45% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 64.00% |
| 31-35 | 25.09% |
| 36-40 | 6.91% |
| 40+ | 3.27% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 22.55% |
| 20K-30K | 54.55% |
| 30K-40K | 15.64% |
| 40K-50K | 4.00% |
| 50K+ | 3.27% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 2.91% |
| 0.1 - 1 years | 3.27% |
| 1.1 - 3 years | 34.55% |
| 3.1 - 5 years | 26.18% |
| 5+ years | 33.09% |
