RMA Customer Care Executive
Job Description
Title: RMA Customer Care Executive
Company Name: Global Brand PLC
Vacancy: 02
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Published: 2026-05-06
Application Deadline: 2026-06-05
Education:
- Bachelor/Honors
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Skills Required: Bangla and English Speaking Skill,Expertise on Customer Relationship Management (CRM) handling.,Flexibility and Adaptability,Order Follow Up,Reporting and Documentation,Working under pressure
Additional Requirements:
Basic technical understanding of hardware/ICT products is a plus.
Ability to handle multiple tasks concurrently and meet deadlines.
Responsibilities & Context:
Receive and process RMA requests from customers: logging product returns, verifying warranty/terms, generating RMA numbers.
Coordinate with service centers / engineers to ensure the returned units are collected, repaired/replaced and dispatched in a timely manner.
Communicate proactively with customers: provide status updates, answer queries, manage expectations.
Maintain accurate records of RMA requests, product serials, status updates, repair logs, replacement units.
Liaise with sales and logistics teams to manage stock of replacement units or refurbished products.
Monitor metrics: number of RMAs processed, turnaround time, customer satisfaction, cost of returns.
Identify recurring issues (product faults, logistic delays) and work with Quality Assurance or suppliers to drive improvements.
Ensure compliance with company policies and warranty terms.
Provide periodic reports to management on RMA activity, trends and service performance.
Job Other Benifits:
- T/A,Mobile bill,Profit share,Insurance,Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
