Restaurant Captain

Job Description

Title: Restaurant Captain

Company Name: Zafran Restaurant (Barishal)

Vacancy: 3

Job Location: Barishal (Barishal Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ Reports to restaurant Manager As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
∎ Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Job Responsibilities:
∎ Always greet and welcome guests promptly in a warm and friendly manner.
∎ Always thank and give fond farewell to guests conveying anticipation for their next visit.
∎ Assist guest with table reservation.
∎ Assist guest while seating.
∎ Ensure guest are serviced within specified time.
∎ Has a good knowledge of menu and presentation standards.
∎ Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
∎ Able to answer any questions regarding menu and assist with menu selections.
∎ Able to anticipate any unexpected guest need and reacts promptly and tactfully.
∎ Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
∎ Serve food courses and beverages to guests.
∎ Set tables according to type of event and service standards.
∎ Record transaction / orders in Point of Sales systems at the time of order.
∎ Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
∎ Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
∎ Check with guests to ensure satisfaction with each food course and beverages.
∎ Responsible for clearing, collecting and returning food and beverage items to proper area.
∎ Maintain cleanliness of work areas, china wear, glass wear, etc. throughout the shift.
∎ Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
∎ Present accurate final bill to guest and process payment.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Good command in both spoken and written English.
∎ Should have pleasing personality.
∎ Excellent guest service skill.
∎ Good knowledge of food and beverage service.
∎ 2 - 3 years of work experience in Food & Beverage gained from Fin-dine in Restaurant property with Multi cuisine, along with minimum 2 years experience in a Captain position or a similar role an advantage.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Job Source: Online Job Posting.

Application Deadline: 21 Oct 2021

Company Information:
∎ 21 Sep 2021
∎ Zafran Restaurant (Barishal)
∎ Address : 451, Rupatali Main Road, Barishal sadar, Barishal

Category: Hospitality/ Travel/ Tourism