Reservation & Ticketing Assistant/Senior Assistant

Job Description

Title: Reservation & Ticketing Assistant/Senior Assistant

Company Name: Saimon Global Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 5 year(s)

Job Responsibilities:
∎ Handle flight reservations and ticketing requests for Singapore Airlines Ltd. customers in-person, over the phone and through email.
∎ Support Sales team (internal) as well as travel agencies and corporate clients (external) to resolve reservations & ticketing issues and requests, including seat confirmation.
∎ Manage, investigate and respond to customer feedback through email.
∎ Pre-flight preparation including reviewing of booked loads, re-accommodation and call-out to customers.
∎ Sales administration & reporting.

Additional Requirements:
∎ Relevant working experience in a fast-paced customer service environment.
∎ Candidate must have a passion for customer service, possess a friendly and pleasant personality, and comfortable working under pressure individually and as part of a team.
∎ Good command of written and spoken English
∎ Willing to work shifts.
∎ Candidates with advanced skills in Microsoft Office and Amadeus or Altea Reservations systems, or previous call centre experience will be highly regarded.

Salary:
∎ Per Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Jan 2022

Company Information:
∎ 23 Dec 2021
∎ Saimon Global Ltd.
∎ Address : 1st Floor, Saimon Center, Hs-4A, Rd-22, Gulshan-1 Dhaka-1212
∎ Web : www.saimonglobal.com
∎ Business : Saimon Global Ltd, is a sister concern of Saimon Group. Saimon Group is the pioneer in Travel and visa facilitation business since 1981. It has been serving the corporate clients since many years and now with the growing demand in technology and online services.

Category: Hospitality/ Travel/ Tourism

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