Reservation Officer

Job Description

Title: Reservation Officer

Company Name: Raisa Tours & Travels

Vacancy: --

Age: Na

Job Location: Dhaka (Paltan)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• HSC
• Bachelor of Business Administration (BBA)

• 3 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

বাংলাদেশ সরকার অনুমোদিত স্বনামধন্য রাইসা ট্যুরস অ্যান্ড ট্রাভেলস (হজ লাইসেন্স নং-১৪৭৮), এবং এর সহযোগী প্রতিষ্ঠান রোহা ওভারসীস (রিক্রুটিং লাইসেন্স নং-২৮০১) এর জন্য বর্ণিত পদে আকর্ষনীয় বেতনে কিছু সংখ্যক সৎ, পরিশ্রমী, ও উদ্যেমী লোকবল (পুরুষ ও নারী) নিয়োগ করা হবে।

We are looking for an energetic, target oriented and well qualified travel enthusiast to join our team and support the day-to-day activities of the ticketing and visa processing.

To succeed in this role, you must be skilled at building and maintaining relationships with airlines, clients and work to provide exceptional customer service to the clients. You will assume different roles at times, as a project coordinator, critical/creative thinker, storyteller, and communication expert.

You will have a creative flair and will be able to effectively communicate with clients to understand the delicate needs of our premium client segment, and accordingly find the best travel arrangements for clients

Job Responsibilities

• Airline Ticketing & reservation (Domestic & International).
• Creating PNR, Issuing and Reissuing Tickets using GDS (Sabre, Galileo & Othres), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
• Dealing with customer complaints and requests effectively and courteously.
• Upselling by informing customers of additional services or special packages, such as Hajj package, Umrah package, tours & travels package, or upgraded seats/accommodations.
• Making invoices & maintain ticketing and visa-related accounts.
• Manage corporate clients through emails/text and other ways of communication.
• Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
• Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
• Having experience on group ticket arrangement is advantageous.
• Experience of handing IATA is a must.
• Any other duties assigned by the Management.
• Good relationship with Local and Foreign Airlines in Bangladesh