Reservation Executive

Job Description

Title: Reservation Executive

Company Name: Green View Golf Resort

Vacancy: 1

Age: 24 to 30 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Resort

• Bachelor of Business Administration (BBA) in Marketing
• Bachelor of Business Administration (BBA) in Hospitality Management

• 2 to 4 years
• The applicants should have experience in the following business area(s): Resort

• Age 24 to 30 years

Job Summary:

A Reservation Executive at a resort is responsible for managing and processing guest reservations. This includes handling inquiries, booking accommodations, and providing excellent customer service. The goal is to maximize room occupancy and revenue while ensuring guest satisfaction.  

Key Responsibilities:

Reservation Management:

• Handle incoming reservation inquiries via phone, email, or online booking platforms.

• Confirm reservations and send confirmation emails to guests.

• Manage reservation modifications, cancellations, and no-shows. 

Guest Service: 

• Provide excellent customer service by answering guest questions and resolving issues promptly.

• Offer personalized recommendations on room types, dining options, and resort activities.

• Upsell additional services and packages to maximize revenue. 

Reporting:

• Generate accurate and timely reports on reservation statistics, occupancy rates.

• Analyze data to identify trends and opportunities for improvement. 

Administrative Tasks:

• Maintain accurate records of reservations, guest information, and correspondence.

• Assist with other administrative tasks as required, such as data entry and filing.

• Salary Review: Yearly
• Festival Bonus: 2