Job Description
Title: Reservation Executive
Company Name: Green View Golf Resort
Vacancy: 1
Age: 24 to 30 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Resort
Published: 2 Dec 2024
Education:
∎ Bachelor of Business Administration (BBA) in Hospitality Management, Bachelor of Business Administration (BBA) in Marketing
Requirements:
Additional Requirements:
∎ Age 24 to 30 years
∎ Strong communication and interpersonal skillsExcellent organizational and time management skills.
∎ Ability to work under pressure and meet deadlines.
∎ A positive and friendly attitude.
∎ Experience in the hospitality industry, particularly in reservations, is preferred.
∎ Strong communication and interpersonal skillsExcellent organizational and time management skills.
∎ Ability to work under pressure and meet deadlines.
∎ A positive and friendly attitude.
∎ Experience in the hospitality industry, particularly in reservations, is preferred.
Responsibilities & Context:
∎ Reservation Management:
∎ Handle incoming reservation inquiries via phone, email, or online booking platforms.
∎ Confirm reservations and send confirmation emails to guests.
∎ Manage reservation modifications, cancellations, and no-shows.
∎ Guest Service:
∎ Provide excellent customer service by answering guest questions and resolving issues promptly.
∎ Offer personalized recommendations on room types, dining options, and resort activities.
∎ Upsell additional services and packages to maximize revenue.
∎ Reporting:
∎ Generate accurate and timely reports on reservation statistics, occupancy rates.
∎ Analyze data to identify trends and opportunities for improvement.
∎ Administrative Tasks:
∎ Maintain accurate records of reservations, guest information, and correspondence.
∎ Assist with other administrative tasks as required, such as data entry and filing.
∎ Job Summary:
∎ A Reservation Executive at a resort is responsible for managing and processing guest reservations. This includes handling inquiries, booking accommodations, and providing excellent customer service. The goal is to maximize room occupancy and revenue while ensuring guest satisfaction.
∎ Key Responsibilities:
∎ Reservation Management:
∎ Handle incoming reservation inquiries via phone, email, or online booking platforms.
∎ Confirm reservations and send confirmation emails to guests.
∎ Manage reservation modifications, cancellations, and no-shows.
∎
∎ Guest Service:
∎ Provide excellent customer service by answering guest questions and resolving issues promptly.
∎ Offer personalized recommendations on room types, dining options, and resort activities.
∎ Upsell additional services and packages to maximize revenue.
∎
∎ Reporting:
∎ Generate accurate and timely reports on reservation statistics, occupancy rates.
∎ Analyze data to identify trends and opportunities for improvement.
∎
∎ Administrative Tasks:
∎ Maintain accurate records of reservations, guest information, and correspondence.
∎ Assist with other administrative tasks as required, such as data entry and filing.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ Green View Golf Resort
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 Jan 2025
Category: Marketing/Sales
