Receptionist

Job Description

Title: Receptionist

Company Name: Muslim Aid UK Bangladesh Field Office

Vacancy: 1

Age: 25 to 35 years

Job Location: Pabna (Pabna Sadar)

Salary: Tk. 8000 - 10000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age 25 to 35 years

• Good interpersonal and communication skills and ability to liaise effectively with patients.

• Good organization and coordination skills

• Patient`s basic counselling skills

• Having good listening and persuasion Skills

• Ability to multitask and work under pressure

• Ability to work in and with a diverse team.

• Ability to work with minimal supervision and manage complexities.

Job Purpose: The Receptionist is responsible for performing a variety of administrative and clerical tasks. As the first point of contact for the hospital, h/she will manage the flow of patients, receive and disburse documents, respond to queries, maintain movement records, and provide necessary administrative support to the Hospital accurately, with high quality, and in a timely manner. The receptionist helps patients to make appointments with doctors based on the health problem they describe. The receptionist is also responsible for the initial bill settlement of Outdoor & Indoor patients.

Key Accountabilities:

• Welcome patients and visitors, answered the phone, and answered any inquiries.
• Helps patients schedule appointments with doctors.
• Assist patients with completing necessary forms and documentation.
• Process discharge formalities, and settle bills and payments according to the service provided
• Maintain different kinds of documentation of the Hospital.
• Maintain good communication with the community.
• Guide the cleaner to maintain the cleanliness of the hospital area.
• Provide guidance to the security guard to ensure the safety and security of the hospital are properly maintained
• Ensure giving proper information to the patients and maintain confidentiality of the patient's information at all times.
• Liaison with external consultants. E.g, radiologists, medical specialists, etc with professionalism.
• Any other task assigned by the Hospital Authority.

• Festival Bonus: 2

As per organizational policy.