Receptionist (Front Desk Executive)

Job Description

Title: Receptionist (Front Desk Executive)

Company Name: HOTEL SHALIMAR INTERNATIONAL

Vacancy: --

Age: 20 to 40 years

Job Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel
• Freshers are also encouraged to apply.

• Diploma in Hotel Management
• Bachelor of Business Administration (BBA)
• Bachelor of Social Science (BSS)
• Higher Secondary

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel
• Freshers are also encouraged to apply.

• Age 20 to 40 years
• Only Male

Restaurant, Resort,

Travel Agent,

Public Relation Companies,

Tour Operator,

• Greeting and welcoming clients, customers and visitors courteously and professionally.

• Handle the front desk and maintain visitor records.

• Inform guests of policies during the check-in process

• Relay information to guests, such as hotel rates, services, hours

• Make reservations, confirm reservations, and cancel reservations if needed

• Ensure guests are in appropriate rooms

• Verify guests payment methods

• Deliver room keys, give guests directions to their rooms

• Maintain records of guest room bookings compute guests’ bills and post charges

• Manage administrative chores and organisational tasks.

• Create a welcoming, professional environment for clients and customers.

• Managing the reception area and ensuring the office is neat and tidy.

• Answering phone calls and directing them to the appropriate staff member/department.

• Handling incoming and outgoing mail and packages.

• Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.

• Pick up mail, packages, and documents for guests

• Meet with housekeeping staff regularly

• Maintain a positive attitude at all times

• Go over all guest payments and charges during check-in and check-out as needed

• Tell housekeeping when clients vacate rooms

• Monitor guest’s visitors to the hotel

• Enforce hotel rules and regulations

• Report emergencies to the authorities

• Keep an orderly front desk and reception area

Negotiable (Options: Accommodation and Duty Hour Meal) Workplace