Receptionist / Client Service Executive

Job Description

Title: Receptionist / Client Service Executive

Company Name: Aufsky Education

Vacancy: 1

Age: At least 22 years

Job Location: Dhaka (Uttara Sector 17)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 year
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 1 year
• Freshers are also encouraged to apply.

• Age At least 22 years
• Only Female

Position: Receptionist

Job Responsibilities

1. Front Desk Management: Welcome students, parents, visitors and guests professionally and provide necessary information about Aufsky Education’s services.

2. Call & Communication Management: Receive and respond to incoming phone calls, WhatsApp messages and general inquiries, and direct them to the appropriate department.

3. Student Inquiry Management: Handle initial student inquiries regarding German language courses, study abroad opportunities, Ausbildung and other consultancy services.

4. Visitor Registration: Maintain visitor records and ensure students and guests are directed to the appropriate counsellor or department.

5. Appointment Scheduling: Schedule appointments for student counselling, consultations, meetings and other office activities.

6. Student Registration Support: Assist with student registration, admission forms, course enrollment and collection of required documents.

7. Record Keeping: Maintain accurate records of inquiries, appointments, student information and daily reception activities.

8. Office Coordination: Coordinate with counsellors, teachers, management and other team members to ensure smooth daily operations.

9. Administrative Support: Assist with document printing, photocopying, scanning, filing, data entry and other routine administrative tasks.

10. Course & Office Information: Provide accurate basic information about course schedules, fees, registration procedures and available services, following company guidelines.

11. Follow-up & Lead Management: Record new inquiries and forward potential student leads to the Student Counselling Team for further follow-up.

12. Reception Area Management: Keep the reception, waiting area and visitor facilities clean, organized and professional.

13. Confidentiality: Maintain the confidentiality of student records, employee information and company documents.

14. Daily Reporting: Prepare daily inquiry, visitor and appointment reports and submit them to the assigned supervisor.

15. Professional Conduct: Maintain a friendly attitude, professional appearance, punctuality and excellent customer service at all times.