Outlet In-Charge (Assistant Manager/ Deputy Manager/ Manager)- Fresh SuperMart

Job Description

Title: Outlet In-Charge (Assistant Manager/ Deputy Manager/ Manager)- Fresh SuperMart

Company Name: Meghna Group of Industries.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Retail Store

• Master of Business Administration (MBA)

• At least 6 years
• The applicants should have experience in the following business area(s): Retail Store

• Strong expertise in retail store operations and team management.

• Proficiency in inventory management and stock control systems.

• Skilled in financial handling, including POS operations and sales reporting.

• Excellent knowledge of merchandising principles and visual display standards.

• Competent in using MS Office and retail management software for reporting and analysis.

• Excellent communication and interpersonal skills for customer and team interactions.

• Willingness to work flexible hours, including weekends and holidays.

Job Context:

Fresh SuperMart, a retail chain shop of Meghna Group of Industries (MGI), is expanding its footprint by launching new outlets at metro stations. The Outlet In-Charge (Assistant Manager/ Deputy Manager/ Manager) will be responsible for ensuring smooth retail operations, driving sales growth, maintaining high customer service standards, and upholding Fresh SuperMart’s brand image. The position requires strong leadership, operational excellence, and the ability to manage a compact, fast-paced retail environment catering to high footfall customers.

Job Responsibilities:

• Oversee day-to-day store operations to ensure smooth functioning of the outlet by monitoring workflow, staff performance, and customer demand.

• Drive sales performance to achieve monthly targets by implementing effective merchandising, promotions, and customer engagement strategies.

• Maintain accurate product display and shelf arrangements to ensure brand visibility and easy customer navigation in line with corporate merchandising guidelines.

• Monitor stock levels to prevent shortages by conducting regular inventory checks and coordinating timely replenishment.

• Coordinate with procurement and warehouse teams to ensure availability of Fresh and other branded products by sharing accurate demand forecasts.

• Supervise outlet staff to ensure efficient service delivery by assigning tasks, evaluating performance, and providing guidance.

• Train team members to improve customer service standards by delivering coaching on product knowledge, sales skills, and company policies.

• Ensure compliance with hygiene, safety, and quality standards by conducting routine checks and enforcing SOPs.

• Handle customer queries and complaints to enhance customer satisfaction by providing quick solutions and maintaining a professional attitude.

• Implement loss prevention measures to reduce shrinkage by monitoring activities, controlling wastage, and ensuring secure cash handling.

• Manage daily cash operations to maintain financial accuracy by checking cash registers, verifying transactions, and preparing daily sales reports.

• Coordinate with the Head Office for operational support by submitting required reports, sharing insights, and requesting timely assistance.

• Execute promotional campaigns to maximize sales opportunities by placing materials correctly and briefing staff on offers.

• Maintain a clean, organized, and inviting outlet environment to attract customers by supervising housekeeping and ensuring proper layout.

• Analyze daily sales trends to optimize product mix by identifying fast-moving items and adjusting ordering patterns accordingly.

• Resolve operational issues promptly to maintain uninterrupted service by taking immediate action and escalating critical matters.

• Build a strong customer relationship base to encourage repeat visits by fostering a friendly and helpful shopping atmosphere.

• Uphold Fresh SuperMart’s brand reputation to strengthen customer trust by ensuring consistency in service, product quality, and store standards.