Operations Manager (Import)

Job Description

Title: Operations Manager (Import)

Company Name: Topstar Cargo Systems Limited

Vacancy: 1

Age: 35 to 45 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Master of Business Administration (MBA)

• Bachelor’s degree (Master’s preferred) in Business Administration, Supply Chain Management, Logistics, or a related field.

• 8 to 10 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Age 35 to 45 years
• Only Male

• 8–10 years of professional experience in freight forwarding / logistics import operations, with at least 3+ years in a managerial position.
• Strong working knowledge of:
• Import documentation & compliance (Customs rules, HS Codes, and import regulations).
• Port/airport cargo clearance procedures.
• Freight rates, vessel schedules, and shipping line operations.
• Proven leadership and people management skills.
• Strong decision-making and problem-solving abilities in high-pressure situations.
• Proficiency in MS Office and logistics/ERP systems.
• Excellent written and verbal communication skills in English and Bangla.
• Male candidates only (as per company requirement).

Job Opportunity: Operations Manager (Import)

Company: Topstar Group

Location: Chattogram, Bangladesh

Experience Required: Minimum 8–10 Years

Industry: Freight Forwarding & Logistics

About Topstar Group

Topstar Group is one of the leading names in freight forwarding and logistics solutions in Bangladesh. With a strong reputation for reliability, efficiency, and customer satisfaction, we provide comprehensive international freight forwarding, customs brokerage, and supply chain solutions.

To strengthen our operations in Chattogram, we are seeking a highly skilled Operations Manager (Import) who will play a critical role in managing import operations, ensuring compliance, and driving operational excellence.

Key Responsibilities

Import Operations & Compliance

• Manage and oversee the complete import cycle including shipment booking, document collection, customs clearance, and cargo delivery.
• Ensure all import processes comply with Bangladesh Customs regulations, port/airport requirements, and international trade rules.
• Supervise verification of import documents such as Bill of Lading, Commercial Invoice, Packing List, Import Declaration (Bill of Entry), and related permits/licenses.
• Monitor container de-stuffing, port clearance, warehousing, and timely delivery to customers.

Stakeholder Coordination

• Liaise with shipping lines, airlines, NVOCCs, C&F agents, port authorities, and customs officials to ensure smooth clearance and cargo movement.
• Maintain effective communication with overseas agents, suppliers, and global offices regarding shipment schedules and document requirements.
• Handle escalations and ensure excellent service delivery in all operational aspects.

Leadership & Team Management

• Lead, guide, and develop the import operations team in Chattogram.
• Monitor staff performance, set operational KPIs, and ensure accountability.
• Build a culture of discipline, professionalism, and continuous improvement within the department.

Process Improvement & Cost Control

• Review and implement Standard Operating Procedures (SOPs) for efficient import handling.
• Identify opportunities for reducing operational costs while maintaining service quality.
• Maintain performance dashboards and submit reports to senior management.

Customer Management

• Ensure on-time cargo clearance and delivery while maintaining high service standards.
• Resolve client queries, documentation issues, and customs-related challenges promptly.
• Strengthen long-term relationships with key clients and vendors.

Work Schedule

• Office Days: Saturday to Thursday
• Office Hours: 9:30 AM – 6:30 PM

Salary: Negotiable (based on experience and qualifications). Performance-based incentives. Festival bonuses and yearly increments as per company policy. Professional training and career development opportunities. A dynamic and professional work environment. Why Join Topstar Group? Work with one of the leading freight forwarding companies in Bangladesh. Be part of a professional team with strong global exposure. Opportunity to grow in a leadership role and make a significant impact on import operations. Competitive compensation and career progression.