Operations Manager

Job Description

Title: Operations Manager

Company Name: Criddam Robotic Labs Ltd

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Ideal candidate will have a master's degree in Finance/MBA/ MPH with 7-10 years' experience in a similar role.
∎ Must have large ERP systems experience and advanced skill in MS Excel with pivot tables.

Experience Requirements:
∎ 8 to 10 year(s)

Job Context:
∎ Lead and facilitate the overall operations, development processes, methodologies, and success of the entire operations. Ensure the five (5) "Simply Better" steps are utilized to support the highest level of service, productivity and coordination with every patient, physician, and provider (team member) interaction.
∎ Manage and oversee multiple teams and direct reports (subordinates). Ensure that all staff is working within their certifications, licensures, and scope of practice. Resolve and improve patient relations issues efficiently and timely. Coach and train staff to handle customer service complaints to ensure a "Simply Better" experience. Documents, reviews, and submits customer interactions.

Job Responsibilities:
∎ Clinical Operations Responsibilities:
∎ Lead and develop the customer experience team to increase customer value by setting clear and accountable performance measures.
∎ Work collaboratively with physicians, hospital, and clinics to achieve company targets.
∎ Monitor clinical operations and monitor quality control indicators and ensure quality of care.
∎ Interview, hire, train, and coach unit staff members.
∎ Provide performance appraisals, leadership, and staff development opportunities.
∎ Financial Operations Responsibilities:
∎ Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses, and capital expenditures.
∎ Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
∎ Responsible for preparing and monitoring the company budget and forecasting on a rolling twelve-month basis.
∎ Develop and maintain financial models and analyses to support strategic initiatives for the management team.
∎ Analyze complex financial information and reports to provide accurate and timely financial recommendations to the management for decision making purposes.
∎ Design, develop and maintain forward looking forecast model under various scenarios.
∎ Lead the preparation of the financial budget, forecasts and long-range plans.
∎ Identify and develop key reports, industry related KPIs and meaningful data analytics to assist with analysis and decision making.
∎ Analyze business results for key takeaways to help achieve business objectives.
∎ Perform business, financial and operations analysis to impact top-line and bottom-line results and support senior management in decision-making.
∎ Participate in ERP system implementation.
∎ Manage all cost forecasting and tracking and reporting and expenses.
∎ Participate in ad hoc projects.
∎ Sales and Marketing Operations Responsibilities:
∎ Lead the development of marketing strategies for different market segments.
∎ Manage marketing team's performance.
∎ Lead the development of marketing materials like flyers, brochures, welcome letters, website content, etc.
∎ Edit and update existing contents and make it more to the point for the target audience.
∎ Develop script of 30 second ads.
∎ HR Responsibilities:
∎ Manage performance of staff including hiring, performance reviews, coaching, and disciplinary actions.
∎ Engage in helping staff to continually investigate ways to improve work procedures/policies and processes.
∎ Identify and lead improvement opportunities, implementation of countermeasures and escalate to appropriate management leadership as needed.
∎ Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.

Additional Requirements:
∎ Age 40 to 50 years
∎ Experience in managing clinics, hospitals and/or health services
∎ 10+ years' experience in customer service and 5+ years of supervisory experience.
∎ Some experience with Business development is desirable. Additionally, prior experience in Data Analytics is desirable.

Salary: Tk. 50000 - 80000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Jul 2021

Company Information:
∎ 21 Jun 2021
∎ Criddam Robotic Labs Ltd
∎ Address : House#19, Road#12, Dhanmondi, Dhaka-1209

Category: Production/Operation

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Source: bdjobs.com