Operations Executive

Job Description

Title: Operations Executive

Company Name: Ignite Tech Solutions

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Bachelor of Business Administration (BBA) in Management

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Age 25 to 32 years
• Only Male

• Proven experience as a Call Center Operations Executive or similar role. 

• Strong leadership and team management skills. 

• Excellent communication and interpersonal abilities. 

• Proficiency in call center software and performance metrics analysis. 

• Ability to handle high-pressure situations and make quick decisions. 

• Strong problem-solving and organizational skills.

We are looking for a Call Center Operations Executive to oversee the daily operations of our call center. This role is critical in ensuring that our customer service team delivers exceptional support while meeting performance metrics and maintaining operational efficiency. The ideal candidate will have a strong background in call center management, excellent leadership skills, and a passion for driving customer satisfaction.

As a Call Center Operations Executives, you will be responsible for managing a team of customer service representatives, supervisors, and support staff, ensuring that all processes run smoothly and effectively.

You will also play a key role in developing and implementing strategies to improve service quality, enhance employee performance, and achieve organizational goals.

Your ability to analyze data, identify trends, and make informed decisions will be essential in this role.

Additionally, you will act as a liaison between the call center and other departments, ensuring seamless communication and collaboration.

This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment and is committed to delivering outstanding customer experiences.

Job Responsibilities:

• Oversee daily operations of the call center to ensure efficiency and effectiveness. 

• Develop and implement strategies to improve customer service quality and performance metrics. 

• Monitor and analyze call center performance data to identify trends and areas for improvement. 

• Lead, mentor, and manage a team of supervisors and customer service representatives. 

• Ensure compliance with company policies, procedures, and industry regulations. 

• Collaborate with other departments to align call center operations with organizational goals. 

• Handle escalated customer issues and provide resolution in a timely manner. 

• Prepare and present performance reports to senior management.