International CRO (Customer Relationship Officer), Night Shift

Job Description

Title: International CRO (Customer Relationship Officer), Night Shift

Company Name: Ignite Tech Solutions

Vacancy: 25

Age: 18 to 32 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 22000 - 28000 (Monthly)

Experience:

Published: 2025-11-13

Application Deadline: 2025-11-30

Education:

• O Level
• A Level
• HSC
• Bachelor of Business Administration (BBA)
• Bachelor of Computer Application (BCA)

• Age 18 to 32 years

• Freshers are highly encouraged to apply especially those with O-Level, A-Level, or strong English communication skills.
• Must be willing to work night shifts (Bangladesh Time 8:00 PM – 5:00 AM) to align with USA business hours.
• Must be open to a 3–6 months probation period, depending on performance.
• Ability to speak fluently, clearly, and persuasively in English, whether in positive or challenging situations.
• Possess strong organizational, interpersonal, and multitasking abilities.
• Self-motivated, disciplined, and capable of working independently as well as in a team environment.
• Demonstrate professionalism, courtesy, and proper telephone etiquette at all times.
• Excellent verbal and written English communication skills, with the ability to deliver complex information in a clear and concise manner.
• Detail oriented, with exceptional organizational and time management skills to handle multiple priorities effectively.
• Ability to interact positively with diverse individuals and maintain a cooperative team spirit.
• Proficiency in MS Word, MS Excel, and Email communication tools.
• Previous experience in call centers, telemarketing, or customer service roles will be considered an added advantage.

• Follow structured communication scripts to ensure consistency and effectiveness when addressing various customer concerns.

• Identify customer needs, gather and clarify information, research issues, and deliver prompt, effective solutions to enhance satisfaction.

• Make outbound calls to customers in the USA. engaging them on various topics following a structured communication script.

• Identify customer needs, gather and clarify relevant information, conduct research, and deliver effective solutions or suitable alternatives to ensure customer satisfaction.

• Promote and sell company products or services over the phone in alignment with provided sales guidelines and targets.

• Accurately document all customer interactions and outcomes in the call center database, ensuring clarity and completeness of records.

• Maintain accurate and detailed call records in the call center database for easy reference and reporting.

• Participate regularly in training sessions and development programs to continuously improve product knowledge and communication skills.

• Consistently achieve personal and team-based performance goals, maintaining both qualitative and quantitative standards.