Officer/Sr. Officer-Customer Service

Job Description

Title: Officer/Sr. Officer-Customer Service

Company Name: International Trimmings & Labels Bangladesh Private Limited

Vacancy: 01

Age: 24 to 30 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Multinational Companies, Garments, Textile, Garments Accessories

• Bachelor of Business Administration (BBA)
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Multinational Companies, Garments, Textile, Garments Accessories

• Age 24 to 30 years

• Must be proficient in Computer skills in MS office (especially in Excel).

• Excellent in Bangla and English - both spoken and written.

• Leadership skills, being proactive.

• Outstanding communication and interpersonal skills.

• Excellent time management skills and Ability to work under pressure.

• Planning, organizing & prioritizing skills.

Job Context:

International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 15 countries over 35 years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015.  It is manufacturer and exporter of garments Tags, care labels etc.

ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization`s goal.

Job Description / Responsibility:

• Respond to customer requirements and requests (via email and phone) in a timely manner.

• Process orders, provide invoices, and share layouts with customers on time.

• Ensure proper order management and communicate order status/delivery information to customers.

• Coordinate with the operations team and other departments for the timely delivery of goods and services.

• Handle customer complaints according to company procedures and service standards.

• Educate new customers on order placement, system usage, and relevant information.

• Provide suggestions to supervisors for improving current order, process, or operational flows to increase efficiency.

• Visit customers when required, especially for critical issue resolution.

• Provide sales support as needed to meet management's requirements.

• Follow up on timely payments, expedite documentation, and support the commercial/credit team in closing orders.

• Adhere to company and departmental policies, procedures, and SOPs.

• Align actions with departmental goals, objectives, and KPIs.

• Advocate for customer needs to ensure the best service experience.

• Stay informed about customer garment production lead times, product lines, and related details.

• Mobile bill,Provident fund,Insurance,Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Child & Marriage Allowance.

• Parents death compensation.

• Paternity Leave.

• Friday and alternative Saturday is weekend