Officer, IT
Job Description
Title: Officer, IT
Company Name: A Reputed Multinational Company
Vacancy: 01
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
∎ Skills Required: IT Troubleshooting, MS Office
Experience Requirements:
∎ 2 to 4 year(s)
Job Context:
∎ Areas included: I.T Infrastructure services
∎ Unique: Resolving computer related issues timely
∎ Requirements: Finding the solution of problem, communication with end users.
Job Responsibilities:
∎ Support for Servers, desktops and printers.
∎ Setting up hardware for new starters within the business as well as take a lead on induction process and handover of hardware to new starters.
∎ Support Cloud Services, like Office 365, One Drive and applications around these platforms.
∎ Support for Video Conference SX20, Polycom, Zoom, Teams and other communication platform.
∎ Monitor user tickets using help desk system and make sure timely resolution within stipulated SLA.
∎ Ensure that updated records of all IT assets owned by the organization are maintained and reconciled with finance.
∎ Track asset receipt/transfer of equipment.
∎ Ensure that Data Backup and Recovery (backup and restore) procedures are implemented as per policy.
∎ Ensure that all backup and restore procedures are tested regularly.
∎ Process invoices for payment.
∎ Should be well organized and can prioritize workload and work to tight deadlines.
∎ Audit and manage software and apply updates on end user PC.
∎ Commitment to learn and support various new platforms developed by the business and key applications across all departments.
∎ Provide the best and highest levels of services to all staff within the business and promote the IT through excellence and good practice.
∎ Policies and Procedure: Adhere to MSIT policies and procedure and make sure implementation of the same.
∎ Support SAP module wise application and coordinate with Business users
∎ Managing coordination at a local and Group level where required
Additional Requirements:
∎ Knowledge: Hardware Troubleshooting, Microsoft Office o365 and Active Directory, VMware, Servers/Services (DNS, DHCP, IP Addressing) networks and all related infrastructure, printers, telephony etc. are essential.
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transportation
∎ Service Year Benefit
∎ Hospitalization Insurance with family
∎ OPD
∎ Group Life Insurance
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Aug 2022
Company Information:
∎ 14 Jul 2022
∎ A Reputed Multinational Company
Category: IT/Telecommunication
