Job Description
Title: Officer
Company Name: Grameen Telecom Trust
Vacancy: 01
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
Published: 16 Jul 2024
Education:
∎ B.Sc. in C.S.E/E.E./E.T.E/E.E.E.
∎ B.Sc. in C.S.E/E.E./E.T.E/E.E.E.
Requirements:
Additional Requirements:
∎ Experience in IT Help Desk Support. Windows/Laptop Hardware/O365/ Administration is preferred.
∎ Excellent skill in both Bengali & English typing.
∎ Good interpersonal and communication skills.
∎ Experience in IT Help Desk Support. Windows/Laptop Hardware/O365/ Administration is preferred.
∎ Excellent skill in both Bengali & English typing.
∎ Good interpersonal and communication skills.
Responsibilities & Context:
∎ Managing the operation of the End User Services.
∎ Manage & Guide End User team members for smooth support operation.
∎ Manage day-to-day activities of the team. coordination, identification, and regulation of IT incidents impacting end users.
∎ Manage & ensuring End User requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
∎ Ensure End User support.
∎ Handle critical End User complaints.
∎ Defining and implementing the IT support standards to be applied across the whole of the organization.
∎ Managing IT services to meet and strive to exceed SLA and KPI.
∎ Crucial to ensuring End User requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
∎ Provide IT systems support to internal employees via phone, email, Remote and / or other means.
∎ Ensuring overall IT infrastructure and application is up and running to meet company business needs.
∎ Ensuring Digital Privacy & Trust/Cybersecurity- Strength of Protection: Effectiveness measure on critical assets.
∎ Managing domain user ID, email & Group.
∎ Defining and implementing the IT support standards to be applied across the whole of the organization.
∎ Ensuring Cisco and Polycom Video configuration supports on time.
∎ Managing IT services to meet and strive to exceed SLA and KPI.
∎ Performing periodic performance reporting and capacity planning of different IT Systems.
∎ Preparing Daily, weekly reports for GTT Management.
∎ Engaging Different Projects.
∎ Prioritize and manage many open cases at one time.
∎ Planning and undertaking scheduled maintenance upgrades.
∎ To ensure the ongoing operational efficiency of all aspects of the organization’s end user IT systems.
∎ Support the roll-out of new applications.
∎ Follow and ensure implementation of organizational policy, procedure, and guidelines to administer related systems/services.
∎ Managing Video Conference support.
∎ Resolve user issues within agreed timeframe.
∎ High level management of windows administration and troubleshooting.
∎ Troubleshooting support for Email, O365, End Point Protection, eApproval execution & reporting, and other office automation applications.·
∎ New joiners Laptop preparation, Configuration, Delivery, & Onboarding.
∎ Managing the operation of the End User Services.
∎ Manage & Guide End User team members for smooth support operation.
∎ Manage day-to-day activities of the team. coordination, identification, and regulation of IT incidents impacting end users.
∎ Manage & ensuring End User requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
∎ Ensure End User support.
∎ Handle critical End User complaints.
∎ Defining and implementing the IT support standards to be applied across the whole of the organization.
∎ Managing IT services to meet and strive to exceed SLA and KPI.
∎ Crucial to ensuring End User requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
∎ Provide IT systems support to internal employees via phone, email, Remote and / or other means.
∎ Ensuring overall IT infrastructure and application is up and running to meet company business needs.
∎ Ensuring Digital Privacy & Trust/Cybersecurity- Strength of Protection: Effectiveness measure on critical assets.
∎ Managing domain user ID, email & Group.
∎ Defining and implementing the IT support standards to be applied across the whole of the organization.
∎ Ensuring Cisco and Polycom Video configuration supports on time.
∎ Managing IT services to meet and strive to exceed SLA and KPI.
∎ Performing periodic performance reporting and capacity planning of different IT Systems.
∎ Preparing Daily, weekly reports for GTT Management.
∎ Engaging Different Projects.
∎ Prioritize and manage many open cases at one time.
∎ Planning and undertaking scheduled maintenance upgrades.
∎ To ensure the ongoing operational efficiency of all aspects of the organization’s end user IT systems.
∎ Support the roll-out of new applications.
∎ Follow and ensure implementation of organizational policy, procedure, and guidelines to administer related systems/services.
∎ Managing Video Conference support.
∎ Resolve user issues within agreed timeframe.
∎ High level management of windows administration and troubleshooting.
∎ Troubleshooting support for Email, O365, End Point Protection, eApproval execution & reporting, and other office automation applications.·
∎ New joiners Laptop preparation, Configuration, Delivery, & Onboarding.
Compensation & Other Benefits:
∎ Provident Fund.
∎ Gratuity.
∎ Festival Bonus.
∎ Group Life Insurance.
∎ Mobile Bill.
∎ Provident Fund.
∎ Gratuity.
∎ Festival Bonus.
∎ Group Life Insurance.
∎ Mobile Bill.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Grameen Telecom Trust
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Address::
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Jul 2024
Category: IT/Telecommunication
