Officer, Client Support

Job Description

Title: Officer, Client Support

Company Name: Social Marketing Company

Vacancy: 1

Age: At most 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Clinic, Diagnostic Centre, Hospital, NGO

• Diploma

• At least 3 years
• The applicants should have experience in the following business area(s): Clinic, Diagnostic Centre, Hospital, NGO

• Age At most 35 years

• At least 3 years Diploma in Paramedic Course completed from recognized institution

• Maximum 35 years of age (may be relaxed for highly experienced candidates)

• At least 3 years of experience in clinical practice, assisting with outpatient consultations and investigations in a private clinic or hospital

• Patient counseling, client support and front desk customer management skills

• Excellent interpersonal and communication skillsRecord keeping and documentation skills

• Familiar with operating clinic management software

• Excellent computer skills in MS Office application suite

• Perform duties at the reception/OPD of SMC Diagnostic and Consultation Centre, Darussalam.

• Greet clients courteously, introduce themselves, and ensure a positive customer experience by maintaining high standards of service quality.

• Ensure accurately register all clients in the Clinic Management Software and maintain up-to-date patient records.

• Counsel patients regarding doctor appointments, diagnostic services, consultation procedures, and follow-up services.

• Maintain proper documentation and records of client services and generate reports as required by the clinic management.

• Ensure document customer feedback, complaints, and suggestions and share them with the clinic management to support service improvement.

• Coordinate with doctors, consultants, and other clinic staff to ensure smooth client flow and timely service delivery.

• Maintain confidentiality of patient information and maintain professionalism in all client interactions.

• Ensure compliance with the policies, procedures, and service standards of SMC Diagnostic and Consultation Centre, Darussalam.