Officer - Call Center
Job Description
Title: Officer - Call Center
Company Name: Evercare Hospital Dhaka
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: --
Experience:
- At least 1 year
Published: 2025-10-27
Application Deadline: 2025-11-10
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
Skills Required:
Additional Requirements:
Responsibilities & Context:
Answering phones from customers professionally and responding to customer queries and complaints
Scheduling OPD and Teleconsultation appointments of consultants and investigation through telephone and email
Any information about the hospital, outpatient clinic and consultants (Profile, Consultation Fee, OPD Time Schedule) Timing of Sample collection, lab, Radiology, and cost of any service)
Reminding patients about appointments through confirmation to reduce No- Show
To reduce call drop, on time login as per roster and break management
Reschedule and/ or Cancellation of the confirm appointments when needed such as - Consultants Plan Leave and/or sudden leave, OT Schedule Consultants OPD Time slot change due to any specific reason
Transfer or communicate about hospital contacts correctly through PABX system
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
