Multipurpose Community Volunteers Supervisor (MCVS)

Job Description

Title: Multipurpose Community Volunteers Supervisor (MCVS)

Company Name: Friends in Village Development Bangladesh (FIVDB)

Vacancy: --

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor’s degree in Nutrition, Public Health, Social Sciences, Development Studies, or a related field. A degree in Nutrition or Public Health with relevant coursework is preferred.

• Exposure to MNCH, EPI, or community health programmes is an added advantage.

• Minimum 3 years of relevant experience in community engagement, particularly in health and/or nutrition programmes, SBC, AAP, RCCE or similar fields.

• Experience in Rohingya refugee programmes is highly preferred.

• Proven experience in supervising field teams or volunteers.

• Strong interpersonal, communication, facilitation, and public speaking skills.

• Demonstrated leadership and team supervision ability.

• Experience in community nutrition programmes (CMAM, MIYCN, BSFP/TSFP, IYCF).

• Knowledge of community health systems, referral pathways, and immunization programmes.

• Strong analytical and problem-solving skills with the ability to take timely action.

• Ability to manage multiple priorities in a fast-paced environment.

• High resilience, adaptability, and sound decision-making skills.

• Strong organizational and time management skills with attention to detail.

• Proficiency in Bangla and English; Rohingya dialect is an asset.

• Experience in training facilitation and community capacity strengthening.

• Familiarity with data collection tools (e.g., ODK) and information systems.

• Proficiency in Microsoft Excel, PowerPoint, and Word.

• Strong commitment to equity, inclusion, safeguarding, PSEA, and anti-corruption principles.

Additional Responsibilities:

This Job Description is not exhaustive. The incumbent may be assigned additional duties consistent with the role and organizational needs.

Equal Opportunities, Safeguarding, and Safety:

FIVDB is an equal opportunity employer and is committed to diversity and inclusion. The post holder is required to carry out duties in accordance with FIVDB’s Equal Opportunities, Safeguarding, Anti-Harassment, and Safety policies and procedures.

Position Overview:

The Multipurpose Community Volunteers Supervisor (MCVS) is responsible for leading, guiding, and supporting a team of Multipurpose Community Volunteers (MCVs) to ensure the effective implementation of community engagement, Social and Behaviour Change (SBC), and Digital Complaint and Feedback Redressal Mechanism (CFRM)interventions. Within the Rohingya response in Cox’s Bazar, the MCVS supervises approximately 25 volunteers and ensures high-quality outreach through household visits, community sessions, and referral services across Health, Nutrition, WASH, Education, and Child Protection sectors. The role ensures strong integration of community-based primary healthcare services, including maternal, newborn, and child health (MNCH), routine immunization (EPI), disease surveillance, and referral linkages to health facilities. The MCVS contributes to improved community awareness, increased service uptake, and positive behavioural outcomes, particularly among women and children, while strengthening accountability and community participation.

Key Responsibilities:

1. Supervision, Coordination, and Capacity Building:

• Provide effective supervision, technical guidance, and performance management to MCVs.

• Develop and monitor weekly and monthly work plans aligned with programme objectives.

• Lead the development and implementation of nutrition mobilization plans to ensure sustained improvements in nutritional outcomes.

• Engage regularly with local authorities, community leaders, and members to promote programme understanding and address concerns proactively.

• Ensure accurate and up-to-date beneficiary databases (under-five children, PLW, adolescent girls).

• Conduct regular field visits for quality assurance, coaching, and mentoring.

• Coordinate with Integrated Nutrition Facilities (OTP, TSFP, BSFP) to ensure strong referral systems, including defaulter tracing.

• Identify capacity gaps and organize on-the-job training and refresher sessions.

• Ensure accountability and achievement of programme targets.

• Strengthen MCV capacity on MNCH, EPI, danger sign identification, referral protocols, and community-based surveillance.

2. Nutrition Programme Implementation and Quality Assurance:

• Ensure effective linkage of target groups (under-five children, PLW, adolescent girls) with health and nutrition services.

• Supervise community-based nutrition screening (MUAC, oedema) and ensure proper referral of SAM and MAM cases following CMAM protocols.

• Oversee delivery of Infant and Young Child Feeding (IYCF) counselling, including exclusive breastfeeding and complementary feeding practices.

• Establish and support Mother-to-Mother Support Groups (MtMSGs) and adolescent groups for peer-based learning.

• Support implementation of MIYCN programmes through structured home visits and follow-ups.

• Coordinate community mobilization for BSFP and TSFP to ensure full coverage of eligible beneficiaries.

• Oversee distribution of Multiple Micronutrient Supplements (MMS) and ensure proper documentation.

• Maintain quality standards in anthropometric measurements through supervision and spot checks.

• Contribute to assessments, surveys (e.g., SMART), and programme evaluations.

• Ensure high-quality Interpersonal Communication (IPC) and community engagement activities.

• Promote inclusive and equitable access for vulnerable populations.

• Ensure compliance with organizational standards, safeguarding policies, and quality benchmarks.

3. Health-related SBC interventions:

• Promotion of ANC, PNC, and institutional delivery

• Routine immunization and defaulter tracking

• Essential newborn care and Kangaroo Mother Care (KMC)

• Early care-seeking for childhood illnesses and danger signs

4. Accountability to Affected Populations (AAP) and Digital CFRM:

• Orient MCVs on complaint and feedback mechanisms and promote community awareness of Digital CFRM systems.

• Ensure effective community access to feedback and complaint channels.

• Monitor and analyze feedback trends to inform programme improvements.

• Escalate sensitive issues through appropriate reporting channels in a timely manner.

• Promote transparency, confidentiality, and safe reporting practices.

5. Monitoring, Reporting, and Knowledge Management:

• Develop and implement monitoring and supervision plans.

• Conduct regular field visits and facilitate debriefing sessions.

• Review and consolidate MCV reports ensuring accuracy and completeness.

• Ensure timely submission of high-quality reports aligned with organizational and donor requirements.

• Maintain updated programme databases.

• Document monitoring findings, prepare action plans, and support implementation.

• Maintain organized documentation of activities, feedback, and referrals.

6. Coordination and Stakeholder Engagement:

• Maintain strong working relationships with CiC offices, government counterparts, UN agencies, NGOs, and community stakeholders.

• Strengthen multi-sectoral coordination across Health, Nutrition, Education, WASH, and Protection sectors.

• Ensure alignment with sector strategies, humanitarian principles, and organizational guidelines.

7. Safeguarding and Protection:

• Ensure full compliance with organizational policies, including Code of Conduct, PSEA, and Child Safeguarding.

• Support volunteers in understanding and adhering to safeguarding standards.

• Promote a safe, inclusive, gender-sensitive, and child-friendly environment.

• Ensure compliance with Environmental and Social Standards (ESS), including non-discrimination, safety, inclusion, and accountability.

8. Emergency Response:

• Support rapid mobilization of volunteers during emergencies (e.g., disease outbreaks, natural disasters, fire incidents).

• Ensure continuity of community-based services and RCCE activities during crises.

• Assist in outbreak response (e.g., measles, dengue, AWD).

• Weekly 2 holidays