Manager/Sr. Manager, Service Delivery (HoD)
Job Description
Title: Manager/Sr. Manager, Service Delivery (HoD)
Company Name: Agni Systems Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, Bachelor of Science (BSc) in EEE, Master of Business Administration (MBA)
∎ Preferred diploma in customer service/support/service delivery
∎ Preferred Professional Certification: diploma
∎ Training/Trade Course: Traing,workshop
∎ Skills Required: Analytical and problem solving skills, good managerial skill, Honesty and Sincerity, Microsoft Office Applications, Proactive and Positive attitude, Smart and Dedicated, Team building and leading
Experience Requirements:
∎ At least 8 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service, Leadership and Good Communication skill., Team building capacity, Team management, Technical Service
∎ The applicants should have experience in the following business area(s):
Call Center, ISP, IT Enabled Service
Job Responsibilities:
∎ Monitoring and reporting on the quality, effectiveness, and customer satisfaction of service operations, while effectively managing workload prioritization.
∎ Providing comprehensive guidance and supervision to the team, fostering a collaborative and high-performing work environment.
∎ Acting as the primary escalation point for customer issues and inquiries, offering prompt and effective resolutions via telephone and email.
∎ Serving as the go-to contact for service-related issues, including after-hours support when necessary.
∎ Mentoring and developing team members to enhance their professional growth and effectively manage client relationships.
∎ Developing and implementing best-practice processes and procedures to optimize service delivery.
∎ Planning, coordinating, and implementing robust network security measures to safeguard data, software, and hardware.
∎ Identifying opportunities for system and network enhancements, recommending changes to improve configurations and addressing hardware or software requirements.
∎ Monitoring network performance, analyzing data, and proactively making adjustments to ensure optimal functionality and future scalability.
∎ Utilizing customer insights and requirements to identify, interpret, and evaluate system and network needs, driving strategic decision-making.
∎ Upholding the integrity of the network, ensuring seamless server deployment, and fortifying security measures.
∎ Proactively addressing technical challenges by determining network and system requirements and devising innovative solutions.
∎ Maintaining comprehensive logs and records of network issues, along with effective problem-solving approaches for future reference.
∎ Responding to incoming help requests from end-users in a professional and courteous manner, delivering timely support.
∎ Leading and managing a team of engineers and technicians to maintain network stability and optimize Easy Connect's performance.
∎ Planning and executing routine preventive maintenance activities to ensure system reliability.
∎ Handling corrective maintenance for critical and emergency situations, demonstrating swift and effective problem-solving skills.
∎ Allocating resources efficiently for planned and emergency obligations, preparing duty rosters to ensure seamless operations.
∎ Preparing and tracking daily, weekly, and monthly reports to facilitate performance evaluation and inform decision-making.
∎ Collaborating closely with the Customer Support team to ensure timely and satisfactory deliverables.
∎ Providing first and second-level support to the field team during critical activities, demonstrating leadership and technical expertise.
∎ Coordinating, scheduling, and communicating configurations and change/modification requests, while organizing on-field training sessions to foster team growth.
∎ Driving the implementation of operations services strategy in alignment with Easy Connect's standards to achieve performance, cost goals, and quality.
∎ Establishing and maintaining regular communication channels with staff, setting development objectives, and providing performance feedback to cultivate a high-performance culture.
∎ Collaborating effectively with the NOC, transmission, and business teams to ensure seamless coordination and efficient operations.
∎ Working closely with the Line Manager for field operations to contribute to the development, design, and implementation of new services.
∎ Ensuring day-to-day operations adhere to Easy Connect's established processes and meet the standards set by BTRC.
Additional Requirements:
∎ Age 33 to 40 years
∎ Both males and females are allowed to apply
∎ Candidates with experience in ISP/ITES are encouraged to apply.
Salary:
∎ Negotiable
∎ Competitive salary we offred.
Compensation & Other Benefits:
∎ Mobile bill, Profit share, Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other facilities as per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Jun 2023
Company Information:
∎ 28 May 2023
∎ Agni Systems Limited
∎ Address : Navana Tower (11th floor) Suite-A, Gulshan Avenue, Gulshan-1
∎ Web : www.agni.com
∎ Business : Internet Service Provider
Category: Customer Support/Call Centre
:
Deadline Expired on 25th Jun 2023
More jobs of Agni Systems Limited
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
