Job Description
Title: Call Centre Executive
Company Name: World Electronics
Vacancy: --
Age: 22 to 35 years
Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Electronic Equipment/Home Appliances, Call Center
∎ Freshers are also encouraged to apply.
Published: 2 Mar 2025
Education:
∎ Diploma in Electronics, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 22 to 35 years
∎
Responsibilities & Context:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
∎ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
∎ Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately by taking the extra mile
∎ Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
∎ Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational trainings to improve knowledge and performance level
∎ Recommend improvements for systems and processes to boost organizational efficiency
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other admissible facilities of the company
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Gulshan)
Job Highlights:
∎ We are looking for a Call Center Representative that will be the liaison between our company and its potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries.
Company Information:
∎ World Electronics
∎ House # 462, Road # 01, Niketon, Gulshan-1, Dhaka-1212
Address::
∎ House # 462, Road # 01, Niketon, Gulshan-1, Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 Apr 2025
Category: Customer Support/Call Centre
