Job Description
Title: Assistant Officer, Help desk, Telecommunication (Contractual)
Company Name: BRAC
Vacancy: --
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 1 year
Published: 10 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Knowledge about helpdesk work
∎ Basic computer knowledge on MS Office, Excel, and PowerPoint
∎ Knowledge about International Tele-Conference system connection.
∎ Knowledge on telecom operating systems.
∎ Good interpersonal communication skill
∎ Customer service skill.
∎ Ability to speak English over the Telephone.
∎ Able to receive and dial international & local calls
∎ Co-operative with teamwork ability
∎ Ability to work under pressure.
∎ Knowledge about helpdesk work
∎ Basic computer knowledge on MS Office, Excel, and PowerPoint
∎ Knowledge about International Tele-Conference system connection.
∎ Knowledge on telecom operating systems.
∎ Good interpersonal communication skill
∎ Customer service skill.
∎ Ability to speak English over the Telephone.
∎ Able to receive and dial international & local calls
∎ Co-operative with teamwork ability
∎ Ability to work under pressure.
Responsibilities & Context:
∎ Provide support to all Head Office staff for all Incoming & Outgoing PABX /phone calls.
∎ Answer incoming calls and provide callers with the requested information.
∎ Handle callers’ inquiries and complaints in a polite and professional manner.
∎ Transfer call to the appropriate personnel or department.
∎ Take messages and forward them to respective person or department.
∎ Maintain record of incoming and outgoing calls and prepare reports as per departmental requirements.
∎ Maintain liaison with all helpdesk staff and provide them necessary support to establish smooth telecommunication.
∎ Any other task assigned by authorities.
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
∎ Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
∎ Provide support to all Head Office staff for all Incoming & Outgoing PABX /phone calls.
∎ Answer incoming calls and provide callers with the requested information.
∎ Handle callers’ inquiries and complaints in a polite and professional manner.
∎ Transfer call to the appropriate personnel or department.
∎ Take messages and forward them to respective person or department.
∎ Maintain record of incoming and outgoing calls and prepare reports as per departmental requirements.
∎ Maintain liaison with all helpdesk staff and provide them necessary support to establish smooth telecommunication.
∎ Any other task assigned by authorities.
Compensation & Other Benefits:
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka
Company Information:
∎ BRAC
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Address::
∎ BRAC Centre, 75 Mohakhali, Dhaka-1212
∎ BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Mar 2025
Category: Customer Support/Call Centre
