Manager,Operations.

Job Description

Title: Manager,Operations.

Company Name: Multinational Companies

Vacancy: 2

Age: 32 to 42 years

Location: Dhaka, Sylhet

Salary: Negotiable

Experience:
∎ 5 to 8 years
∎ The applicants should have experience in the following business area(s):Banks, Insurance, Multinational Companies

Published: 11 Mar 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 32 to 42 years
∎ Must be fluent in English to communicate with foreign client.
∎ Must be customer orientated.

Responsibilities & Context:
∎ Undertake overall responsibility of the business unit.
∎ Oversee business unit profitability and achieve EBIT targets.
∎ Build and maintain relationships with Consulate officials.
∎ Ensure compliance with processes and Service Level Agreements.
∎ Mentor teams to adhere to SOPs and ISO standards.
∎ Manage unit efficiency, productivity, and alignment with team goals.
∎ Implement process enhancements for improved quality and efficiency.
∎ Encourage sharing of ideas and best practices within the team.
∎ Lead new process rollouts at Visa Application Centres.
∎ Control and manage unit budgets and resources.
∎ Ensure regular product and process training for staff.
∎ Conduct internal process certifications (OCLs) for all staff.
∎ Manage security (physical and data) at the Application Centre.
∎ Ensure adherence to corporate security policies.
∎ Enhance and maintain value-added services to meet targets.
∎ Update and track productivity and VAS conversion grids.
∎ Collaborate with Value-Added Services team to create new revenue channels.
∎ Mentor team members and ensure succession planning.Act as a counselor for Deputy Manager and officers.Liaise with support functions (HR, Finance, Admin, etc.).Forecast manpower needs, especially for peak seasons.
∎ Ensure employee well-being during seasonal work pressure.
∎ Promote responsible use of natural resources.
∎ Adhere to environmental, health, and safety policies.
∎ Undertake overall responsibility of the business unit.
∎ Oversee business unit profitability and achieve EBIT targets.
∎ Build and maintain relationships with Consulate officials.
∎ Ensure compliance with processes and Service Level Agreements.
∎ Mentor teams to adhere to SOPs and ISO standards.
∎ Manage unit efficiency, productivity, and alignment with team goals.
∎ Implement process enhancements for improved quality and efficiency.
∎ Encourage sharing of ideas and best practices within the team.
∎ Lead new process rollouts at Visa Application Centres.
∎ Control and manage unit budgets and resources.
∎ Ensure regular product and process training for staff.
∎ Conduct internal process certifications (OCLs) for all staff.
∎ Manage security (physical and data) at the Application Centre.
∎ Ensure adherence to corporate security policies.
∎ Enhance and maintain value-added services to meet targets.
∎ Update and track productivity and VAS conversion grids.
∎ Collaborate with Value-Added Services team to create new revenue channels.
∎ Mentor team members and ensure succession planning.Act as a counselor for Deputy Manager and officers.Liaise with support functions (HR, Finance, Admin, etc.).Forecast manpower needs, especially for peak seasons.
∎ Ensure employee well-being during seasonal work pressure.
∎ Promote responsible use of natural resources.
∎ Adhere to environmental, health, and safety policies.

Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Profit share, Weekly 2 holidays, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Dhaka, Sylhet

Read Before Apply:

You can apply through this([email protected]) email address.