Job Description
Title: Call Center Executive
Company Name: The Everest IT
Vacancy: 100
Age: 18 to 35 years
Location: Dhaka (Shewrapara)
Salary: Tk. 10000 - 12000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Training Institutes, Call Center, Coaching Center
Published: 13 Mar 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 18 to 35 years
Responsibilities & Context:
∎ Handle inbound and outbound calls related to inquiries about training programs, courses, schedules, and pricing
∎ Provide information regarding the curriculum, instructors, and the training center's facilities
∎ Address customer concerns or issues related to course registration, payment processes, or technical issues related to online training platforms
∎ Help customers select the right training programs based on their goals and skill level
∎ Offer basic troubleshooting assistance for technical issues students might face during online learning
∎ Respond to questions about class schedules, availability, duration, and different learning modes
∎ Clarify queries about payment methods, course materials, and course prerequisites
∎ Report feedback on course quality, instructors, and the learning platform to management to improve the quality of services
∎ Handle inbound and outbound calls related to inquiries about training programs, courses, schedules, and pricing
∎ Provide information regarding the curriculum, instructors, and the training center's facilities
∎ Address customer concerns or issues related to course registration, payment processes, or technical issues related to online training platforms
∎ Help customers select the right training programs based on their goals and skill level
∎ Offer basic troubleshooting assistance for technical issues students might face during online learning
∎ Respond to questions about class schedules, availability, duration, and different learning modes
∎ Clarify queries about payment methods, course materials, and course prerequisites
∎ Report feedback on course quality, instructors, and the learning platform to management to improve the quality of services
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Shewrapara)
Company Information:
∎ The Everest IT
∎ Head office: 3rd floor, Sultana Tower, kalabagan.
Training center: 888/1, Hazi ashraf ali market, East shewrapara
Address::
∎ Head office: 3rd floor, Sultana Tower, kalabagan.
Training center: 888/1, Hazi ashraf ali market, East shewrapara
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Mar 2025
Category: Customer Support/Call Centre
