Job Description
Title: Customer Relationship Executive
Company Name: Jitben
Vacancy: 10
Location: Dhaka
Salary: Tk. 15000 - 30000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Advertising Agency, Call Center, E-commerce, E-commerce Startup, F-commerce
∎ Freshers are also encouraged to apply.
Published: 27 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Prior experience in customer service, preferably in e-commerce.
∎ Excellent communication and problem-solving skills.
∎ Proficiency in using CRM software and Microsoft Office.
∎ Ability to multitask and work efficiently under pressure.
∎ Strong interpersonal skills and a customer-centric mindset.
∎
Responsibilities & Context:
∎ Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
∎ Resolve customer complaints, process orders, and provide product-related information.
∎ Maintain a positive, empathetic, and professional attitude toward customers.
∎ Coordinate with internal teams (sales, logistics, and operations) to ensure prompt issue resolution.
∎ Track and follow up on customer interactions to ensure satisfaction.
∎ Maintain and update customer records in the CRM system.
∎ Gather customer feedback and suggest improvements for better service.
∎ Assist in developing customer retention strategies and promotional activities.
∎ Company: Jitben (E-Commerce)
∎ Location: 1/1A Ring Road, Adabor
∎ Working Hours: 9 AM – 6 PM
∎ Job Context: Jitben is a dynamic and growing e-commerce company dedicated to providing a seamless shopping experience to customers. As a Customer Relationship Executive, you will be the primary point of contact for our customers, ensuring their inquiries, issues, and feedback are handled professionally. Your role will contribute to maintaining customer satisfaction and building long-term relationships, which are essential to our business growth.
∎ Key Responsibilities:
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Jitben
∎ 1/1 A Ring Road , Adabor ( Shompa Market )
∎ https://jitben.com.bd/
∎ Jitben is a dynamic e-commerce company offering a vast range of products across multiple categories. We source our products both locally and internationally, ensuring a diverse and high-quality selection for our customers. As a company, we are committed to ethical business practices, fair recruitmen
Address::
∎ 1/1 A Ring Road , Adabor ( Shompa Market )
∎ https://jitben.com.bd/
∎ Jitben is a dynamic e-commerce company offering a vast range of products across multiple categories. We source our products both locally and internationally, ensuring a diverse and high-quality selection for our customers. As a company, we are committed to ethical business practices, fair recruitmen
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 29 Mar 2025
Category: Customer Support/Call Centre
