Manager Operations
Job Description
Title: Manager Operations
Company Name: Multinational Companies
Vacancy: 1
Age: Na
Job Location: Chattogram
Salary: Negotiable
Experience:
- 5 to 8 years
- The applicants should have experience in the following business area(s): Multinational Companies
Published: 2025-11-26
Application Deadline: 2025-12-26
Education:
- Bachelor/Honors
Requirements:
- 5 to 8 years
- The applicants should have experience in the following business area(s): Multinational Companies
Skills Required:
Additional Requirements:
Age 32 to 42 years
Must be fluent in English to communicate with foreign client.
Must be customer orientated.
Responsibilities & Context:
Undertake overall responsibility of the business unit.
Oversee business unit profitability and achieve EBIT targets.
Build and maintain relationships with Consulate officials.
Ensure compliance with processes and Service Level Agreements.
Mentor teams to adhere to SOPs and ISO standards.
Manage unit efficiency, productivity, and alignment with team goals.
Implement process enhancements for improved quality and efficiency.
Encourage sharing of ideas and best practices within the team.
Lead new process rollouts at Visa Application Centers.
Control and manage unit budgets and resources.
Ensure regular product and process training for staff.
Conduct internal process certifications (OCLs) for all staff.
Manage security (physical and data) at the Application Centre.
Ensure adherence to corporate security policies.
Enhance and maintain value-added services to meet targets.
Update and track productivity and VAS conversion grids.
Collaborate with Value-Added Services team to create new revenue channels.
Mentor team members and ensure succession planning. Act as a counselor for Deputy Manager and officers. Liaise with support functions (HR, Finance, Admin, etc.). Forecast manpower needs, especially for peak seasons.
Ensure employee well-being during seasonal work pressure.
Promote responsible use of natural resources.
Adhere to environmental, health, and safety policies.
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
Incentives
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.50% |
| University of Chittagong | 6.25% |
| University of Dhaka | 4.00% |
| International Islamic University, Chittagong | 2.00% |
| American International University Bangladesh (AIUB) | 1.75% |
| Premier University, Chittagong | 1.75% |
| University of Science and Technology, Chittagong | 1.75% |
| Stamford University Bangladesh | 1.50% |
| East Delta University, Chittagong | 1.50% |
| Premier University | 1.50% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 18.75% |
| 31-35 | 28.00% |
| 36-40 | 20.75% |
| 40+ | 30.75% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 4.55% |
| 20K-30K | 10.35% |
| 30K-40K | 10.10% |
| 40K-50K | 9.85% |
| 50K+ | 65.15% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 6.25% |
| 0.1 - 1 years | 3.75% |
| 1.1 - 3 years | 8.25% |
| 3.1 - 5 years | 12.25% |
| 5+ years | 69.50% |
