Manager, Dispute & Settlement of ADC (Up to AVP)

Job Description

Title: Manager, Dispute & Settlement of ADC (Up to AVP)

Company Name: Bank Asia PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 8 to 12 years
• The applicants should have experience in the following business area(s): Banks

Master’s degree in Accounting, Finance, Business, or related field (CA/CMA/CFA preferred).

• 8 to 12 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 08 years of banking/financial services experience, with at least 5 years in settlement, reconciliation, or ADC accounting leadership.

• Strong understanding of ATM/POS settlement cycles, card accounting, and inter-bank clearing processes.

• Proven expertise in dispute resolution, charge back handling, and transaction monitoring.

• Familiarity with Bangladesh Bank ADC settlement guidelines and regulatory reporting.

• Proficiency in core banking systems, switch reconciliation tools, and settlement software.

• Strong analytical, problem-solving, and team management skills.

We are looking for a detail-oriented and proactive Manager, Dispute & Settlement for Alternative Delivery Channels to manage reconciliation, settlement, and accounting processes across all Alternate Delivery Channels (ADC). The incumbent will ensure accuracy, efficiency, and compliance in handling high-volume transactions from ATMs, POS, CRM/CDMs, Mobile & Internet Banking, QR, and other digital channels.

• Lead end-to-end settlement and reconciliation processes for all ADC transactions (ATM, POS, QR, CRM/CDM, Internet/Mobile Banking, Agent Banking, etc.).

• Ensure timely and error-free settlement with internal systems, partner banks, payment networks (Visa, MasterCard, TakaPay, Nexus, etc.), and PSPs.

• Oversee daily GL postings, suspense account monitoring, and clearing activities.

• Investigate and resolve transaction disputes, chargebacks, and settlement breaks in coordination with relevant teams.

• Establish robust controls and automation frameworks to minimize operational risk.

• Collaborate with Finance, IT, Operations, and Compliance teams to ensure smooth processes.

• Prepare MIS reports, dashboards, and reconciliation statements for management and regulators.

• Ensure full compliance with Bangladesh Bank reporting requirements and internal audit standards.

• Drive process automation, RPA, and digital monitoring solutions to improve efficiency and reduce errors.

• Mentor and guide the settlement & accounts team to build a strong, performance-driven culture.