Junior Officer – Software Support

Job Description

Title: Junior Officer – Software Support

Company Name: Popular Pharmaceuticals PLC.

Vacancy: --

Age: At most 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies
• Freshers are also encouraged to apply.

• Bachelor’s degree in Computer Science & Engineering (CSE), Information Technology (IT), Computer Science, Software Engineering, or a related discipline from a recognized university.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies
• Freshers are also encouraged to apply.

• Age At most 32 years

• Good understanding of Windows, MS Office, email and common business applications

• Good problem-solving, communication and user-handling skills

• Basic troubleshooting and problem-solving ability

• Ability to understand and explain technical issues clearly

• Good documentation and follow-up skills

• Ability to work effectively in a team environment

• Proficiency in basic IT applications

Popular Pharmaceuticals PLC. is one of the top leading pharmaceutical companies in Bangladesh having state-of-the art manufacturing plant located in Tongi, Gazipur. Over the past twenty years we are maintaining very high growth rate in the pharmaceutical industry and today we are an organization of more than 10,000 employees. Popular Pharmaceuticals PLC. has already won the trust of the physicians and other stakeholders both in home and abroad. We export our medicines to 34 countries around the world.

To continue our success as a leading and innovative pharmaceutical company, we are looking for smart, talented and energetic candidates to join in our winning team.

• Receive and manage support calls from stakeholders, accurately log and categorize reported issues and provide first-level support to resolve software-related problems

• Interact with end-users through chat, email or telephone to understand their concerns and explain technical issues and solutions in clear, simple and user-friendly terms

• Provide temporary manual workarounds where necessary to minimize disruption to users and ensure business continuity until permanent solutions are implemented

• Monitor and follow up on reported issues to ensure timely resolution and effective user support

• Maintain proper records of reported software issues, support activities and resolutions as required

• Provident Fund

• Gratuity

• Festival Bonus: 3 (Yearly)

• Profit Bonus

• Earn Leave Encashment

• Group Life Insurance

• Subsidized Lunch Facility

• Pick & Drop Facility