Jr. Officer/ Officer - Call Centre

Job Description

Title: Jr. Officer/ Officer - Call Centre

Company Name: Quality Feeds Limited

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies

• Bachelor’s degree in Business Administration, Marketing, Agriculture or a related field

• 1 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies

• Age 25 to 32 years

• Strong communication skills in Bangla (mandatory) and basic English

• Ability to handle high call volumes efficiently

• Ability to coordinate with field teams and internal departments

• Strong listening skills and patience in handling rural customer queries

• Basic knowledge of MS Office (Excel, Word)Positive attitude and team-oriented mindset

• Willingness to learn about poultry, livestock and feed products

• Ability to work under pressure and meet targets

Quality Feeds Limited is seeking a proactive and customer-focused Jr. Officer/ Officer - Call Centre to support our Marketing Department. The role involves regular communication with agents, farmers and customers to address queries, provide product information and ensure a high standard of service delivery. The position plays a key role in strengthening customer relationships and supporting field-level marketing operations.

Responsibilities:

• Handle inbound and outbound calls with agents, farmers and customers in a professional manner

• Respond to inquiries related to products, pricing, usage and availability

• Coordinate closely with the Marketing Team to support campaigns, promotions and field activities

• Maintain accurate records of customer interactions, feedback and complaints

• Follow up on customer issues to ensure timely resolution

• Provide guidance and basic technical information about feed products (training will be provided)

• Support data collection for market insights and customer feedback analysis

• Escalate complex issues to the relevant departments when necessary

• Ensure high levels of customer satisfaction and relationship management

• Assist in maintaining customer databases and call reports

• Mobile bill,Gratuity,Performance bonus,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

As per company Policy