IT Support Officer

Job Description

Title: IT Support Officer

Company Name: Jamuna Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor of Science (BSc) in Computer Science

• Minimum BSc in Computer Science, Information Technology, or equivalent from a reputed university.

Professional Certification

• Certifications in various Operating Systems and Network Standards will add significant value.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Must not exceed 30 years of age as on February 26, 2026.

Skill Requirement

• Strong foundational knowledge of computing, operating systems, IP management, cybersecurity, virtualization, and Al/ML.

• Hands-on experience in installing, configuring, and troubleshooting Windows and Linux operating systems.

• Proficiency in troubleshooting end-user devices, hardware, and utility software.

• Practical experience with Network (LAN/WAN) troubleshooting and support.

• Basic knowledge of Banking Solutions and Data Center Operations.

Experience Requirement

• Minimum of 2-3 years of professional experience in system-related fields, preferably within the banking sector.

Additional Requirement

• Requires strong team collaboration skills and excellent communication abilities with internal and external stakeholders.

Jamuna Bank PLC offers an exciting opportunity for early-career professionals to join our digital journey. We are seeking energetic IT Support Officer to provide critical ICT support, manage end-user devices, and assist in 24/7 Data Center operations at our Corporate Head Office in Dhaka.

We offer competitive benefits, performance incentives, and a vibrant work environment.

Job Level : Junior

Job Context:

This role focuses on supporting and managing the bank's end-user devices, providing ICT support services, and assisting in 24/7 Data Center operations. It is an entry-to-mid-level position designed for individuals eager to learn and advance their careers in ICT within a banking environment.

Responsibilities:

• Provide immediate troubleshooting and resolution for IT hardware (desktops, laptops, printers, scanners, UPS) and banking software issues.

• Serve as an active member of the ICT support team, adhering to ITIL standards and utilizing the IT Service Desk and Ticketing systems.

• Monitor network and internet connectivity, coordinating with ISPs when necessary to ensure stability.

• Install, configure, upgrade, and maintain IT equipment and utility software.

• Perform pre-shift verification of all devices and systems to ensure operational readiness.

• Maintain detailed incident logs and promptly escalate critical issues to the central IT team.

• Support security infrastructure, including CCTV footage retrieval and access control systems.

• Work in rotational shifts (day/night/weekend/holiday) to support 24/7 Data Center Operations, including End of Day (EoD) processing.