Head of Operations

Job Description

Title: Head of Operations

Company Name: Jamuna Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors
• Masters

Educational Requirement & Age Limit

• Graduation/Post-Graduation in Commerce, BBA, MBA or a relevant subject from a reputed university with no third class/division.

Professional Certification

• Preference given to candidates holding CAMS, CERM, CDCS, CITF or Lean Six Sigma certifications.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Banks

• Must not exceed 50 years of age as on February 26, 2026.

Skill Requirement

• Expertise in Process Re-engineering and Target Operating Model (TOM) Design

• Strong capability in Digital Transformation, Automation and Change Management.

• Excellent Stakeholder Management and Service Level Agreement (SLA) management skills

• Deep knowledge of Core Banking Systems (CBS) and automated workflow solutions

Experience Requirement

• Minimum of 18 years of uninterrupted service experience in Banking Operations

• At least 3 years of experience serving as Head of Operations in a reputed commercial bank with centralized operational systems.

• Mandatory: Proven experience in a Target Operating Model (TOM) redesign or a large-scale centralization project.

Additional Requirement

• The incumbent must have specific skill and expertise in the centralization transformation of a bank

• Experience in implementing Digital Document Management projects is required.

Jamuna Bank PLC, a leading third-generation bank currently undergoing a major digital and operational transformation toward centralized banking, is expanding its leadership team. We are seeking a dynamic and experienced Head of Operations to lead our centralized operations framework, strengthen process governance and drive operational excellence from our Corporate Head Office in Dhaka.

We offer competitive benefits, performance incentives and a vibrant work environment

Job Level : Senior Leadership (EVP)

Job Context:

The Head of Operations will provide strategic leadership and end-to-end oversight of the Bank's centralized operational framework, overseeing and resolving all operational matters while ensuring efficiency, regulatory compliance, and seamless day-to-day execution of all back-office and support functions. The role encompasses supervision of critical operational domains including Account Services, Payment Operations, Credit Administration Division (CAD), Credit Operations, Trade Operations, Customer Service, and centralized document archiving, while supporting the full spectrum of business functions across the Bank.

Responsibilities:

• Strategy & Leadership: Collaborate with senior management to develop strategies that align with the bank's vision, delivering cost-effective and efficient operational solutions.

• Operations Management: Oversee Asset Operations, Branch Operations, Liability Operations, Trade Operations, Remittance and Centralized Bond Management.

• Process Standardization: Standardize processes and rollout procedures across the countrywide branch network to ensure uniform customer experiences

• Centralization & Automation: Partner with the ICT Division to implement Workflow Management Systems, DMS, RPA and Al-driven automation to scale operations

• Risk & Compliance: Identify and mitigate operational risks while maintaining strict compliance with AML, CFT and central bank regulations

• Digital Transformation: Lead initiatives on digital onboarding and eKYC operational requirements

• Performance Management: Set performance goals, analyze metrics and ensure the bank meets its financial and operational targets while mentoring teams to foster a culture ofexcellence.