IT MANAGER

Job Description

Title: IT MANAGER

Company Name: Sarah Resort - Fortis Group

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Masters in Computer Application (MCA)

Experience Requirements:
∎ 5 to 10 year(s)
∎ The applicants should have experience in the following area(s): Hospitality Management, Hotel & Restaurant, Information technology
∎ The applicants should have experience in the following business area(s): Hotel, Resort

Job Context:
∎ As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
∎ Additionally, responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

Job Responsibilities:
∎ A warm personality, attentive and smartly presentable.
∎ Have expert in IDS PMS
∎ Committed to delivering high levels of customer service.
∎ Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS,IDS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
∎ Ability to troubleshoot hardware and software problems.
∎ Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
∎ Must know the Network fundamentals, general network setup and device configuration.
∎ Good knowledge of server hardware, Disk storage technology, I/O devices.
∎ Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
∎ Extensive knowledge on Active Directory, Management and Implementations.
∎ Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
∎ Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
∎ Prepare Policy & Procedures for the IT Department and for the user department.
∎ Managing Disaster Recovery Process and ensuring regular daily backup is taken.
∎ Anti-virus setup and day to day support.
∎ Able to plan, assign and take the report from the IT team.
∎ Ensure that policies and procedure relating to PCI compliance are updated.
∎ Maintains a system error / progress log book and deals with reported problems.
∎ Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
∎ Monitors and maintains proper inventory of hardware and software license.
∎ Is aware of IT Security Policies and ensures implementation through regular staff training.
∎ Keep updated with latest hotel technology and security risks on a regular basis.
∎ Able to perform other IT or Systems related task assigned by the management.

Additional Requirements:
∎ Only males are allowed to apply
∎ Excellent communication and listening skills.
∎ Ability to work under pressure.
∎ Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
∎ Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
∎ Must be flexible in working hours, including weekends, evenings and holidays.
∎ Degree or Diploma in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
∎ Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
∎ IDS expert will get the preferences

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Accommodation
∎ Full meal subsidize

Application Deadline: November 17, 2019

Company Information:
∎ Sarah Resort - Fortis Group
∎ Address : Village : China Sokina (banda bari), Union : Rajabari, P.S : Sripur. District : Gazipur. Dhaka.Bangladesh.

Category: Hospitality/ Travel/ Tourism

Read Before Apply: Please mail your CV with cover letter.