Manager - Operation

Job Description

Title: Manager - Operation

Company Name: Sarah Resort - Fortis Group

Vacancy: Not specific

Job Location: Gazipur

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Hotel Management
∎ 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Experience Requirements:
∎ 5 to 8 year(s)
∎ The applicants should have experience in the following area(s): Hotel & Restaurant, Hotel Management, resort, restuarant
∎ The applicants should have experience in the following business area(s): Hotel, Resort

Job Responsibilities:
∎ Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
∎ Communicates any variations to the established norms to the appropriate department in a timely manner.
∎ Strives to improve service performance.
∎ Ensures compliance with all policies, standards and procedures.
∎ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
∎ Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
∎ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
∎ Empowers employees to provide excellent customer service.
∎ Provides immediate assistance to guests as requested.
∎ Serves as a leader in displaying outstanding hospitality skills.
∎ Sets a positive example for guest relations.
∎ Responds to and handles guest problems and complaints.
∎ Ensures employees understand customer service expectations and parameters.
∎ Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
∎ Participates in the development and implementation of corrective action plans to improve guest satisfaction.
∎ Records guest issues in the guest response tracking system.

Additional Requirements:
∎ Age 28 to 35 years
∎ Only males are allowed to apply

Salary:
∎ Negotiable
∎ Competitive compensation & benefit will be offered for the deserving incumbent.

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: March 13, 2020

Company Information:
∎ Sarah Resort - Fortis Group
∎ Address : Village : China Sokina (banda bari), Union : Rajabari, P.S : Sripur. District : Gazipur. Dhaka.Bangladesh.

Category: General Management/Admin