International CRO (Customer Relationship Officer), Night Shift

Job Description

Title: International CRO (Customer Relationship Officer), Night Shift

Company Name: Ignite Tech Solutions

Vacancy: --

Age: At least 20 years

Job Location: Dhaka (Mirpur 10)

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Higher Secondary

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Age At least 20 years

✅ Experience: 2-3 years in international telemarketing, customer service,

or MCA-related sales.

✅ Skills:

• Strong English communication skills must(verbal & written).Ability to multitask and handle pressure in a fast-paced environment.

• Active listening and problem-solving skills.

• Proficiency in CRM software and Microsoft Office (Excel, Word, Outlook).

✅ Availability to Work USA Hours: Must be flexible with EST/PST shifts (Night Shift).

✅ Knowledge of MCA: Prior experience in Merchant Cash Advance or

financial services is preferred.

Key Responsibilities:

📞 Telemarketing & Communication:

• Handle a high volume of outbound calls efficiently and professionally.

• Follow structured communication scripts when discussing MCA products and funding options.

• Identify customer needs, clarify financial details, and provide appropriate solutions.

• Maintain a polite, positive, and professional approach on every call.

💰 MCA Sales & Lead Management:

• Reach out to business owners to explain Merchant Cash Advance services.

• Qualify leads by understanding their funding needs and eligibility. Guide clients through the application process and required documentation.

• Follow up with potential customers and assist in closing deals.

🔍 Problem-Solving & Customer Support:

• Address customer queries, resolve issues, and provide accurate information.

• Research and resolve complaints related to funding, payments, and account management.

• Ensure a high level of customer satisfaction by offering tailored solutions

📊 Process Management & Reporting:

• Maintain detailed records of interactions, customer data, and follow-ups.

• Work with internal teams to expedite the funding process.

• Prepare reports on call performance, customer feedback, and market insights.

• Performance bonus,Tour allowance
• Salary Review: Half Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Attractive Salary Package

• Weekly 2 holidays,

• Salary will be provided on time guaranteed.       

• Highly attractive Sales Bonus.·       

• Exclusive training will be provided for free.       

• Experienced Executives have an opportunity to become a Team Leader & Supervisor.       

• Find an innovative career and assemble yourself as an asset for the country to build our economy.       

• You will be under 6 months of probation period contract.       

• The increment will be given based on performance.       

• You can be our full-time member if you are a good performer.