Job Description

Title: Information Service Provider (ISP)

Company Name: Friends in Village Development Bangladesh (FIVDB)

Vacancy: 04

Age: at least 23 years

Location: Cox's Bazar (Cox's Bazar Sadar, Teknaf ...

Maximum Salary: Tk. 41800 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO

Published: 22 Oct 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 23 years
∎ Experience in Information and Feedback service provider roles in NGOs, INGO, UN or development agencies; preferably in field level work in Camp.
∎ Readiness to join with one week's notice
∎ Dynamic individual with a demonstrated ability to achieve results in a demanding and difficult environment
∎ Practical, quick, reasoning skills; must be able to communicate with all parties of the project
∎ Demonstrated ability for people management A team player; committed to motivating and leading staff
∎ Clear understanding of the working of major donors and their perspective, requirements and standard
∎ Able to work and manage in a hardship post and willingness to frequently travel in and out of field
∎ Excellent language skill in English and Bangla Prior experience of working in greater Chittagong Division
∎ Understanding of local culture.
∎ Good behavior with the coworkers Should not be involved in any illegal behavior, such as theft, illegal drug use, intoxication, or violence, are grounds for immediate termination.
∎ Experience in Information and Feedback service provider roles in NGOs, INGO, UN or development agencies; preferably in field level work in Camp.
∎ Readiness to join with one week's notice
∎ Dynamic individual with a demonstrated ability to achieve results in a demanding and difficult environment
∎ Practical, quick, reasoning skills; must be able to communicate with all parties of the project
∎ Demonstrated ability for people management A team player; committed to motivating and leading staff
∎ Clear understanding of the working of major donors and their perspective, requirements and standard
∎ Able to work and manage in a hardship post and willingness to frequently travel in and out of field
∎ Excellent language skill in English and Bangla Prior experience of working in greater Chittagong Division
∎ Understanding of local culture.
∎ Good behavior with the coworkers Should not be involved in any illegal behavior, such as theft, illegal drug use, intoxication, or violence, are grounds for immediate termination.

Responsibilities & Context:
∎ Friends in Village Development Bangladesh (FIVDB) is going to implement the FIVDB-UNICEF SBC Project in Cox's Bazar funded by UNICEF. The project Duration is one year from the project awarding. The job is contractual for the project period with a 3-month period of probation. The position will be recruited for implementing the project based at Ukhia, Teknaf and Cox's Bazar, with substantial field activities at different camps and host communities.
∎ ROLE PURPOSE:
∎ The Information Service Provider (ISP) is responsible for facilitating and coordinating specified Feedback and Information Centre (IFC). The ISP will work closely with Outreach workers, Mother to Mother support group, Father to Father (F2F) support groups, Religious leader’s groups, Community leader’s groups and Adolescents Radio Listeners Club (ARLC) ensuring capacity is built and appropriate results are attained. The ultimate aim of the initiative will be to change social norms and behaviors in health, nutrition, education, Child protection, protection, GVB, WASH. ISP will work closely with camp level service providers, sectors, national, and local level stakeholders, carry collaboration and coordination with government official (CiC office) and UN, National and International Organizations. ISP will assist for coordinate to collect related information from working location and prepare routine reports. The position requires clear understanding on RCCE/SBC approaches, capacity building method, conducting training & sessions. This position also requires to understand Rohingya Crisis, Camp situation, Project implementation, People management, Liaison with Government wings and stakeholders. S/he will maintain coordination with the community engagement officer, finance and admin officer, capacity building officer, M&E officer, Outreach worker and other stakeholders.
∎ SCOPE OF ROLE:
∎ Reports to: Community Engagement Officer (CEO)
∎ Budget Responsibilities: No
∎ Role Dimensions: FDMN camps in Cox’s Bazar
∎ KEY AREAS OF ACCOUNTABILITY:
∎ • Facilitating and coordinating specified Feedback and Information Centre (IFC) for UNICEF Social and Behavior Change Communications (SBCC) project.
∎ • Rapport build up to the target community and different information collection and dissemination.
∎ • Maintain referral mechanism as per need and follow up Referral cases.
∎ • Establish effective communication with different service providing organization.
∎ • Manage the project through strong leadership and encourage, support, coach, and mentor the Outreach workers, Mother to Mother support group, Father to Father (F2F) support groups, Religious leader’s groups, Community leader’s groups and Adolescents Radio Listeners Club (ARLC) ensuring capacity is built and appropriate results are attained.
∎ • Ensure compliance with FIVDB, specific donor and Government of Bangladesh.
∎ • Prepare the camp level daily, monthly, and other program reports and document in time aligning with project design.
∎ • Maintain database management in Horizon for Project as per requirement.
∎ • Capture evidence of good practices in regular basis.
∎ • Maintain interpersonal communication in the team and within organization.
∎ • Strengthening team member’s knowledge, capacity and developing successor of the team.
∎ • Plan and supervise the team effectively and provide needful guidance.
∎ • Participating and conducting meetings, trainings, seminars, and workshops as per need of the program.
∎ • Daily data entry on Logbook, Tab (ODK) and reports to the supervisor and M&E Officer.
∎ • Participate in the camp level GO/NGO coordination meetings at different levels need base.
∎ • Any other task assigned by the supervisor.
∎ • The post-holder will comply with all relevant FIVDB policies and procedures with respect to child safeguarding, safety and security, code of conduct, equal opportunities and other relevant policies.
∎ BEHAVIOURS (our Values in Practice)
∎ Accountability:
∎ - Holds self-accountable for managing resources efficiently, achieving and role modelling FIVDB values
∎ Collaboration:
∎ - Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
∎ - Values diversity, sees it as a source of competitive strength
∎ - Approachable, good listener, easy to talk to
∎ Creativity:
∎ - Develops and encourages new and innovative solutions
∎ - Willing to take disciplined risks
∎ Integrity:
∎ - Honest, encourages openness and transparency
∎ REQUIRED SKILLS:
∎ • Excellent interpersonal, communication, public speaking, and strategic planning skills required.
∎ • Ability to manage multiple priorities, deadlines, and tasks efficiently.
∎ • Make a hardship and have positive mentality to take workload.
∎ • Excellent time management skills and resourcefulness with strong attention to detail.
∎ • Strong verbal and written communication skills in Bengali and English required.
∎ • Demonstrated experience in identifying barriers to behavior change and developing sound communication plans.
∎ • Strong facilitation skill on different level.
∎ • Experience with database management.
∎ • Familiarity with best practices in social and behavior change communications;
∎ • The candidate must have a personal commitment to social equity and equal rights and opportunities and adhere to the staff policies of FIVDB on Sexual Harassment and Anti-Corruption, values and the Code of Conduct.
∎ Additional job responsibilities:
∎ The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
∎ Equal Opportunities:
∎ The role holder is required to carry out the duties in accordance with the FIVDB Equal Opportunities and Diversity policies and procedures.
∎ Safeguarding our Staff:
∎ The post holder is required to carry out the duties in accordance with the FIVDB Child Safeguarding and PSEA policy.

Skills & Expertise:

Compensation & Other Benefits:
∎ 10% of the Basic Salary will be deducted as Staff Security Fund (Payment made after project closing/ Leave from FIVDB) Deduction of Tax at source
∎ Weekly 2 holidays, Mobile bill

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar (Cox's Bazar Sadar, Teknaf, Ukhia)

Read Before Apply:

FIVDB is an equal-opportunity organization Female candidates are encouraged to participate. FIVDB is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct, and expects staff to promote the welfare of children and adults at all times. FIVDB expects all staff and volunteers to share this commitment through our Code of Conduct. We place a high priority on ensuring that only those who share and demonstrate this commitment are recruited to work with us. Any kind of persuasion (before or after the recruitment test) will result in disqualification. Join us on our Facebook page for more updates: www.facebook.com/fivdbngo

Company Information:
∎ Friends in Village Development Bangladesh (FIVDB)
∎ Khadimnagar, Sylhet-3103
∎ FIVDB is a development organization, established in 1979. Its major operation cover 7 major districts and concentrates round in the north-east of Bangladesh. It mission is to give disadvantage women, men and children greater voice, reduce their vulnerability, increase use of citizenship rights and help them enhance their quality of life.

Address::
∎ Khadimnagar, Sylhet-3103
∎ FIVDB is a development organization, established in 1979. Its major operation cover 7 major districts and concentrates round in the north-east of Bangladesh. It mission is to give disadvantage women, men and children greater voice, reduce their vulnerability, increase use of citizenship rights and help them enhance their quality of life.

Application Deadline: 27 Oct 2024

Category: NGO/Development