Housekeeping Manager

Job Description

Title: Housekeeping Manager

Company Name: Lakeshore Hospitality Group

Vacancy: 3

Age: 30 to 50 years

Job Location: Dhaka (GULSHAN 2)

Salary: Tk. 40000 - 45000 (Monthly)

Experience:

• 7 to 14 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor of Business Administration (BBA) in Hospitality Management

• 7 to 14 years
• The applicants should have experience in the following business area(s): Hotel

• Age 30 to 50 years

Key Responsibilities:

1. Housekeeping Operations

   • Supervise and manage daily housekeeping operations including guest rooms, public areas, offices, and back-of-house areas.

   • Ensure all rooms and public spaces are maintained according to company cleanliness and presentation standards.

   • Conduct regular inspections of rooms and facilities to ensure quality standards are met.

   • Monitor room status and coordinate with Front Office for room readiness and guest requirements.

2. Staff Supervision & Training

   • Supervise housekeeping supervisors, room attendants, public area attendants, and laundry staff.

   • Prepare duty rosters, schedules, and staff assignments.

   • Train employees on cleaning procedures, safety standards, grooming, and customer service.

   • Monitor staff performance and provide guidance, coaching, and disciplinary action when required.

3. Inventory & Cost Control

   • Monitor housekeeping supplies, linen, guest amenities, and cleaning chemicals.

   • Ensure proper inventory control and minimize wastage or misuse of supplies.

   • Coordinate with Purchasing department for procurement of housekeeping materials.

   • Maintain stock records and conduct regular inventory checks.

   • Control departmental expenses within the approved budget.

4. Laundry & Linen Management

   • Oversee laundry operations including linen handling, uniforms, and guest laundry services.

   • Ensure proper linen par levels are maintained at all times.

   • Monitor linen quality, replacement, and usage control.

5. Health, Safety & Hygiene

   • Ensure compliance with hygiene, sanitation, and safety standards.

   • Maintain proper handling and storage of cleaning chemicals and equipment.

   • Ensure housekeeping staff follow health and safety procedures.

   • Coordinate pest control and deep cleaning schedules.

6. Guest Service & Complaint Handling

   • Ensure prompt response to guest requests and housekeeping-related complaints.

   • Maintain high guest satisfaction through efficient and professional service.

   • Coordinate with other departments to resolve operational issues effectively.

7. Administration & Reporting

   • Prepare daily, weekly, and monthly housekeeping reports.

   • Maintain records related to attendance, inventory, maintenance requests, and lost & found items.

   • Coordinate with Engineering department regarding repair and maintenance issues.

   • Ensure all SOPs and company policies are properly implemented.